Jr System Administrator

Parsons•Reston, VA

1d•Onsite

About The Position

Parsons is seeking a Jr System Administrator with a strong Tier 1 focus to support day-to-day IT operations. The role is the first line of defense for the IT Operations team, resolving customer issues involving account management, hardware, and basic systems, and escalating issues when appropriate. The administrator maintains IT systems, follows established procedures, and installs, updates, and verifies operating systems to support system integrity and efficiency. The position supports Special Access Programs (SAPs) for Department of War agencies and provides day-to-day onsite support for Collateral, Sensitive Compartmented Information (SCI), and SAP activities. It is 100% onsite in Reston, Virginia, with support at alternate sites, including Chantilly, Crystal City, and the Pentagon, as needed. The role is part of Parsons’ Federal Solutions team, which serves U.S. government customers in defense, security, intelligence, infrastructure, and environmental domains.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technical field from an accredited university, with 1–4 years of relevant experience; additional experience may be considered in lieu of a degree.
Active Top Secret SCI security clearance.
Willingness to submit to a Counterintelligence polygraph to achieve SAP security clearance upon hire.
DoD 8140.03/8570.01 Information Assurance Technical II certification, such as CompTIA Security+.
Ability to work in a fast-paced, dynamic environment and interact effectively with DoW personnel, military and civilian personnel, and industry partners.
Proficiency with ticketing systems for tracking and managing user support requests.
Strong ability to produce and maintain technical documentation.
Familiarity with COMSEC requirements and procedures.
Working knowledge of Microsoft Office, including Word, PowerPoint, and Excel.
Ability to work 100% onsite in Reston, Virginia, with support at alternate locations as needed.

Nice To Haves

Basic network troubleshooting skills.
Knowledge of networking technologies, ports, protocols, and services.
Understanding of patch management processes and maintaining system compliance with security requirements.
Experience with configuration management and asset management responsibilities.

Responsibilities

Provide Tier 1 service desk identification, diagnosis, and resolution of problems.
Support escalations to Tier 2 and Tier 3, communicating status updates to leadership and customers in a timely manner.
Provide technical support and guidance to users, including account management.
Create and track incident tickets through resolution; escalate and route tickets to appropriate groups.
Maintain IT systems and follow established standard operating procedures.
Install, update, and verify operating system functionality.
Produce and maintain technical documentation, including Service Desk Standard Operating Procedures (SOPs).
Track incident ticket metrics and monitor for trends.
Troubleshoot hardware/software interface and interoperability problems.
Participate in security incident response activities as needed.
Follow Operations and Maintenance (O&M) and develop build Tactics, Techniques and Procedures (TTPs) and SOPs for service desk performance.
Complete other tasks as assigned by the IT Ops manager.
Provide onsite support for Collateral, SCI, and SAP activities, including at alternate sites as needed.