Jr System Administrator

Parsons Corporation•Reston, VA

2d•$74,800 - $130,900•Onsite

About The Position

Parsons is seeking a Jr System Administrator with a strong Tier 1 focus to support day-to-day IT operations. The role serves as the first line of defense for the IT Ops Team, identifying and resolving customer issues involving account management, hardware, and basic systems, and escalating issues as appropriate. The administrator maintains IT systems, follows established operating procedures, and helps ensure continued system performance by installing, updating, and verifying operating systems. The position supports Special Access Programs (SAPs) for Department of War agencies, including HQ Air Force, the Office of the Secretary of Defense, and Military Compartments efforts. It provides day-to-day onsite support for Collateral, SCI, and SAP activities. The role is 100% onsite in Reston, Virginia, with additional support at alternate sites including Chantilly, Crystal City, and the Pentagon as needed.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technical field from an accredited university, with 1–4 years of relevant experience; additional experience may be considered in lieu of a degree.
Active Top Secret SCI security clearance.
Willingness to submit to a Counterintelligence polygraph to achieve SAP security clearance upon hire.
DoD 8140.03/8570.01 Information Assurance Technical II certification, such as CompTIA Security+.
Ability to work in a fast-paced, dynamic environment and interact effectively with DoW, military and civilian personnel, and industry partners.
Proficiency with ticketing systems for tracking and managing user support requests.
Familiarity with COMSEC requirements and procedures.
Working knowledge of Microsoft Word, PowerPoint, and Excel.
Strong ability to produce and maintain technical documentation, including Service Desk SOPs.
Self-motivation and professional judgment to achieve objectives.
Ability to work 100% onsite in Reston, Virginia, and provide support at alternate sites including Chantilly, Crystal City, and the Pentagon as needed.

Nice To Haves

Basic network troubleshooting skills.
Knowledge of networking technologies, ports, protocols, and services.
Understanding of patch management processes and maintaining system compliance with security requirements.
Experience with configuration management and asset management responsibilities.

Responsibilities

Identify, diagnose, and resolve Tier 1 Service Desk problems.
Support escalations to Tier 2 and Tier 3, communicating status updates to leadership and customers in a timely manner.
Provide technical support and guidance to users, including account management.
Use ticketing systems to track and manage user support requests.
Create and track incident tickets through resolution, escalating and routing them to the appropriate groups.
Produce and maintain technical documentation, including Service Desk Standard Operating Procedures (SOPs).
Track incident ticket metrics and monitor for trends.
Troubleshoot hardware/software interface and interoperability problems.
Participate in security incident response activities as needed.
Follow Operations and Maintenance (O&M) practices and develop Tactics, Techniques and Procedures (TTPs) and SOPs for service desk performance.
Maintain IT systems and install, update, and verify operating-system functionality.
Perform other tasks assigned by the IT Ops manager.