Jr. IT System Specialist

HealthCare • Phoenix, AZ

2d • Onsite

About The Position

The Junior IT Systems Specialist is a part-time, on-site intern role providing hands-on technical support to staff located at the Pharmacy. The position is a first point of contact for routine technology issues and helps keep daily business operations running without interruption. The work includes desktop and hardware support, user account administration, printer and peripheral troubleshooting, and equipment setup. It is a fast-paced, people-facing role for someone who enjoys practical problem-solving and wants to build a foundation in enterprise IT support.

Requirements

• Basic knowledge of troubleshooting common technology issues.
• Customer service experience and comfort helping people solve problems.
• Personal or professional experience working with Windows computers.
• Organized, dependable, and able to follow through on support requests.
• Comfortable asking questions and escalating issues outside their level of expertise.
• Enjoys hands-on work and is interested in building technical skills in a real-world IT environment.

Nice To Haves

• Currently or previously enrolled in a higher education program related to Information Technology or a similar field.
• Experience working with Active Directory.
• IT certifications such as the Google IT Support Professional Certificate or CompTIA A+.

Responsibilities

• Troubleshoot and resolve routine Windows desktop and operating system issues.
• Assemble, configure, deploy, and repair desktop workstations, laptops, printers, mobile devices, and peripherals; diagnose hardware faults and coordinate repairs or replacements as needed.
• Image and install operating systems, productivity applications, drivers, and routine security updates.
• Perform Active Directory tasks, including creating user accounts, resetting passwords, clearing account lockouts, and managing basic system access.
• Install and maintain printers, resolving driver, print queue, and connectivity issues.
• Perform cable management and keep workstation and equipment areas organized, labeled, and standards-compliant.
• Respond to walk-up and ticketed support requests, prioritizing and following through to resolution.
• Recognize complex or unresolved issues and escalate them to senior IT staff with clear, complete details.
• Record work performed and solutions accurately and keep asset and inventory tracking sheets up to date.
• Assist with other day-to-day IT operations and projects as assigned.

Benefits

• Medical coverage with PPO and HSA plan options.
• Company-funded HSA contributions from $2,000 to $4,000 annually.
• Dental and vision coverage.
• 401(k) with company match and eligibility from day one.
• Paid time off and company holidays.
• Paid parental and pregnancy disability leave.
• Company-paid life and AD&D insurance.
• Employee Assistance Program (EAP).
• Employee discounts on travel, entertainment, fitness, dining, and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed