IT System Administration - Senior/Specialist
About The Position
The Washington State Patrol’s Information Technology Division is hiring an expert-level system administrator and subject matter expert responsible for systems and server production and quality management for CAD-related systems and infrastructure. The position supports the agency’s CAD, Premier One Mobile, NICE Distributed Radio Recorder System, CAD GIS data, and communications-related external systems. These systems are used by Communications Officers, other WSP personnel, and 18 outside agencies. The role monitors and improves system health, performance, security, integrity, and availability; serves as the agency liaison to Motorola; maintains Motorola systems and deploys server driver and firmware updates; advises on technical and business solutions; and supports compliance with federal CJIS and Washington OCIO security standards. The position also supports technology reviews and standards, coordinates troubleshooting with Communications Division personnel and vendors, advises the Chief Information Security Officer on security, and tests disaster-recovery failover operations annually. This is not a full-time telework position. The employee must be able and willing to work in the office and commute. A hybrid schedule may be available after successfully completing training and/or the probationary period.
Requirements
- Bachelor’s degree or higher in Information Technology or a closely related field; relevant IT operations experience may substitute for education year for year, but not concurrently with the experience alternatives listed.
- Either five years of experience as an expert-level system administrator (normally attained after 13 to 14 years), or eight to ten years of experience in industry standards for law enforcement communications, including its operations, structure, and maintenance.
- Ability to take action to learn and grow.
- Ability to take action to meet the needs of others.
- Must possess work authorization that does not require employer sponsorship.
- Must be able and willing to work in the office and commute.
Responsibilities
- Assess the health, performance, and security of agency CAD, P1 Mobile, and related systems, and implement enhancements or corrective actions to maintain system integrity and availability.
- Act as the agency liaison with Motorola, the CAD and P1 Mobile vendor.
- Maintain Motorola systems and deploy server hardware driver and firmware updates on a scheduled basis.
- Determine and recommend solutions to technical or business issues involving managed systems.
- Review CJIS and Washington OCIO security standards gap-analysis reports and implement corrective actions.
- Prepare and submit IT Technology Design Reviews in support of WSP’s technology strategy and project management.
- Provide expert security advice to the CISO for new and existing systems and conduct security reviews of new technology.
- Report to the Technical Architecture Committee as needed to support implementation of new office automation and data-processing standards.
- Work with Communications Division personnel to troubleshoot CAD-related technical issues and remain available for troubleshooting.
- Manage and coordinate necessary system changes with the CAD vendor in response to findings, issues, or errors.
- Test disaster-recovery failover operation annually.
Benefits
- Flexible schedules and telework options for most positions.
- Infants at Work Program supporting infant-parent bonding and breastfeeding.
- Continuous growth and development opportunities.
- Opportunities to serve the community and make an impact through meaningful work.
- Employment opportunities recognizing military veterans and military spouses.
- Qualification for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
