L&I IT System Administration - Senior/Specialist

State of Washington•Thurston County – Tumwater, WA

5d•Hybrid

About The Position

The Department of Labor & Industries (L&I) is seeking an IT System Administration - Senior/Specialist to join their Information Technology (IT) Division. This role is part of the Maintenance and Operations (M&O) program, specifically within the Network Infrastructure & Operation (NetOps) unit, which is responsible for ensuring the L&I network, servers, storage, and backups are always available and run at their highest efficiency. As a Domain System Administrator, this position applies advanced technical knowledge to support L&I’s Active Directory infrastructure and all servers requiring 24/7 operation. This role serves as the expert technical lead for L&I’s network servers and critical systems infrastructure, including Enterprise Active Directory, Entra ID (formerly Azure Active Directory), Group Policy, and other Identity and Access Management (IAM) platforms. The position provides expert-level leadership on highly complex, mission-critical, agency-wide systems. The technician will perform complex work supporting L&I’s IAM environment, including Enterprise Active Directory, Entra ID, Group Policy, and server operating systems. They will partner with IT and business staff to plan and implement solutions, maintain and troubleshoot systems, and develop scripts and workflows to automate processes. This role requires advanced knowledge and skills, the ability to work independently, and will mentor and support entry and journey-level System Administrators.

Requirements

Ten (10) years of qualifying professional System Administration IT experience working full-time within a professional IT environment.
Installing and supporting servers, applications, in an enterprise network environment.
Identifying, troubleshooting, and resolving complicated network and application issues.
Education may substitute for IT experience up to four (4) years for a bachelor’s degree and up to two (2) years for an associate’s degree in information technology, Computer Science, Business Administration, or a closely related field.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business (for positions requiring travel).
Candidates must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
Must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of the I-9 form on the first day of employment.

Nice To Haves

Experience in creating, modifying, and troubleshooting scripts and workflows.
Experience with Azure cloud environment.
Vendor certifications in specific technologies including, but not limited to, Microsoft Certifications.

Responsibilities

Provide guidance and leadership to maintain proper operation, maintenance, support, and administration of agency-wide mission-critical and highly complex AD Domain Services, including DNS, DHCP, and GPO management.
Provide technical direction of team assignments and operational projects.
Provide staff development by instructing and mentoring team members.
Review proposed changes for technical accuracy.
Working with Infrastructure Architects, providing enterprise architecture guidance, support, and coordination to customers and IT project teams on projects that impact agency-wide, interagency, and statewide IT systems.
Engineering applications and processes for new and existing environments.
Provide enterprise architecture guidance, support and coordination to customers and IT project teams for projects.
Analyze, design and implement enterprise-wide IT solutions that align with the organization’s structure, goals and systems.
Use creative problem solving to find solutions to challenges throughout the lifecycle of an IT system.
Works closely with WaTech staff and L&I teams, including but not limited to the Infrastructure, Security, Architecture and Information Governance teams, to ensure business needs such as data governance, public records requests, and data retention requirements are met.
Monitor, administer, configure, implement and maintain Domain Services in all domains, such as AD, Entra ID, DNS, DHCP, PKI, etc.
Perform operational tasks as a Domain Administrator.
Monitor and remediate alerts related to Domain Controllers.
Verify servers and workstations are in the correct OU, correct anomalies.
Verify Domain Controllers are patched.
Create/update/delete DNS entries.
Primary DC/AD escalation point for Service Desk.
Perform Active Directory Federation Services (ADFS) and Azure Enterprise Application Implementations.
Provide expert-level technical administration for coordination, installation, and promotion of agency-wide mission critical systems.
Administer and support L&I’s computing environment, ensuring adherence to security and standards.
Perform analysis and monitoring to ensure all Identity and Access Management systems stay current with all patches released by the vendor to mitigate potential vulnerabilities.
Collaborate with technical leads and subject matter experts to ensure planning and implementation of changes, including new applications, upgrades, critical updates, processes and procedures to existing architecture.