IT System Administration Manager

State of Washington•Multiple Locations Statewide, WA

2d•Hybrid

About The Position

The Washington State Department of Corrections is seeking a dedicated and knowledgeable IT professional to join the Information Technology team as an IT Systems Administration Manager! The goal of this position is to provide strategic and operational leadership for a team responsible for delivering secure, reliable, and high-performing application services that support the Department’s mission and business needs. As an IT Systems Administration Manager, the candidate of choice will provide supervise a team of six staff, guiding daily operations while planning for future growth and innovation. Tasks will include balancing current operational needs with long-term planning, identifying opportunities to improve application performance, security, efficiency, and the overall user experience. Collaboration is key as you will work with business and technology stakeholders to understand organizational priorities, guide application strategies, and ensure SaaS solutions continue to evolve with changing business and technology demands. If you are able to ensure application services comply with established security standards, policies, and practices while fostering a culture of continuous improvement, innovation, collaboration, and reliable service delivery, we encourage you to apply!

Requirements

Highly proficient in providing support of information technology with a demonstrated track record of progressively responsible experience in the system administration of enterprise SaaS and COTS applications
Demonstrated proficiency in leading IT staff and projects, with a proven ability to guide technical teams, oversee project delivery, and ensure successful technical oversight
Demonstrated experience managing complex IT environments with multiple integrated systems
Experience implementing and maintaining security, backup, and disaster recovery solutions
Experience coordinating with vendors and enforcing service level agreements (SLAs)
Strong communication skills with the ability to convey technical information to non-technical audiences

Nice To Haves

Experience working in a public sector or government IT environment
Information Technology Infrastructure Library (ITIL) practitioner or experience
Experience managing staff in multiple remotes offices
Experience managing contracts for COTS software solutions, including vendor coordination, license management, renewals, and compliance monitoring

Responsibilities

Managing the SaaS Applications team overseeing administration and operational performance of enterprise SaaS applications
Managing the daily operations of team and services owned to ensure availability, security, compliance, and optimal performance
Conducting performance evaluations, sets goals, and provides coaching, mentoring, and professional development opportunities
Allocating resources, sets priorities, and facilitates regular team meetings to review progress, address challenges, and share updates
Promoting cross training to ensure coverage, recognizes and rewards high performance, and addresses performance issues promptly and constructively
Developing strategy and implement service plans to include resources, training and tiered support for services
Managing quality, accountability, productivity and timely delivery of services
Making recommendations to the Service Delivery Manager and implements improvements of customer services
Communicating with staff, customers, management, external agencies and vendors and share changes
Planning and coordinating application lifecycle management and improvement initiative
Other Duties as assigned