IT System Manager

HLBMA LLC•Ellabell, GA

7h•Onsite

About The Position

The IT System Manager oversees and optimizes company-wide business and production-critical application systems to ensure business continuity and operational efficiency across manufacturing facilities. This role is responsible for the stable operation of mission-critical systems including ERP, MES, MCS, and WMS. The position focuses on resolving day-to-day business issues on the shop floor and driving system and process improvement activities to maximize productivity, while collaborating closely with the IT Security team to maintain a secure infrastructure.

Requirements

Bachelor's degree in Information Technology, Computer Science, Industrial Engineering, or a related field required
Minimum 7 years of experience in IT system operation and business systems support required
Proven experience operating and improving manufacturing applications such as ERP, MES, MCS, and WMS required
Demonstrated reliable work history and consistent attendance in prior employment
Current, unrestricted authorization to work in the United States

Nice To Haves

Deep understanding of Enterprise Architecture (EA) and end-to-end data pipelines within a manufacturing environment preferred
Strong knowledge of IT service management (ITSM) frameworks, system governance, and application lifecycle management preferred
Experience managing external IT vendors, contracts, and service level agreements preferred

Responsibilities

Manage day-to-day operations and troubleshoot issues for core manufacturing systems, including Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), Material Control System (MCS), and Warehouse Management System (WMS)
Rapidly resolve business logic errors, data discrepancies, and system process issues raised by production and business units
Monitor and maintain data integrity across system interfaces (APIs, EAI, data transfers) to prevent operational bottlenecks
Analyze user requirements from the manufacturing front lines to design, modify, and implement system enhancements
Lead enhancement projects for legacy systems and manage the introduction of new smart factory modules or digital solutions to streamline workflows
Establish user guidelines and conduct training sessions for business users regarding system changes and new features
Apply and maintain firewall, VPN, and factory network security configurations in alignment with guidelines established by the IT Security team
Support the deployment and integration of security solutions (DLP, DRM, and similar) to protect core manufacturing technologies and intellectual property
Provide technical infrastructure support and execute remediation tasks during security vulnerability assessments and audits led by the IT Security team
Ensure 24/7 availability of the underlying infrastructure supporting the applications, including servers (on-premise and cloud), databases, and network environments
Oversee backup strategies and Disaster Recovery (DR) scenarios to minimize manufacturing downtime
Manage contracts, SLAs, and technical collaborations with external IT partners, vendors, and SI/SM developers
Maintain confidentiality of company, production, and business system information at all times
Maintain regular and reliable on-site attendance
Maintain cleanliness at work-site in accordance with 5S3R Standards (Sort, Set in Order, Shine, Standardize, Sustain; Right Location, Right Quantity, Right Container)
Perform other duties as assigned