System Analyst

Mosaic Life Care • Saint Joseph, MO

3d

About The Position

The System Analyst works under the supervision of the Director of Supply Chain Operations as the subject matter expert for systems supporting Supply Chain activities. The role maintains data integrity and system performance, supports scheduled maintenance, troubleshooting, and daily operation of Mosaic's Supply Chain Services systems, including MMIS, GHX, and additional third-party platforms. The Analyst works with IT to help systems meet or exceed uptime and quality objectives and trains caregivers on system hardware and software, user competency, issue resolution, and workarounds.

The Analyst also supports special projects as needed, including training, reporting, spend and utilization analysis, and annual physical inventory. Responsibilities span system administration and security, user support, supplier and IT coordination, upgrades and maintenance, data extraction and reporting, and recommendations to improve system performance and reliability.

Requirements

• Bachelor’s degree in Supply Chain, Business, Engineering, Finance, Computer Science, or a related technical field.
• Advanced knowledge of Microsoft Office, Visio, Adobe, and Microsoft Access.
• Five years of experience in Supply Chain or healthcare.
• Advanced technical reading comprehension and hand-eye coordination.
• Demonstrated expertise in hardware systems and architecture.
• Ability to identify and understand the software and hardware systems used by Supply Chain Services.
• Advanced working knowledge of Infor, Oracle, GHX, Microsoft Office (including Excel, PowerPoint, Word, and Access), and Crystal Reporting software.
• Excellent verbal communication skills for explaining instructions and network issues in person and by telephone.
• Ability to use correct grammar and punctuation in written documents and write clear, concise letters, plans, reports, and memos in keeping with hospital standards.
• Ability to present and express information clearly and professionally.
• Ability to work under pressure and deadlines, manage multiple projects, and work well with others.
• Ability to interpret data, analyze problems, concentrate, and understand and explain policies.
• Ability to listen and perform substantial visual reading and programming work.
• Ability to understand relationships between hospital departments and the flow of patient information.
• Travel to off-site locations may be required; out-of-town trips may be up to one week per trip.

Nice To Haves

• Master’s degree in Business, Supply Chain, Engineering, or Finance.
• Five years of experience managing or supporting MMIS such as Infor and/or Oracle.
• Experience in computer programming or systems analysis.
• Experience in Tableau.
• Computer programming experience is desirable.

Responsibilities

• Serve as the overall systems expert for Supply Chain Services, maintaining knowledge of Infor, Oracle, GHX, the department’s web presence, and relevant IT and Supply Chain practices.
• Manage user accounts and provide ongoing caregiver training on department hardware and software.
• Act as liaison between Infor, Oracle, GHX, and Mosaic to support performance and ensure future needs are anticipated, analyzed, quantified, communicated, and implemented as directed.
• Support system upgrades and enhancements to keep systems current with software releases.
• Provide first-line support for system users and communicate issues or deficiencies to IT and system suppliers.
• Coordinate internal resources needed to implement and maintain systems with high-quality uptime.
• Evaluate system performance, issues, and needs, and recommend prompt resolutions.
• Coordinate with IT and user groups on software releases, maintenance, system upgrades, and patches; support patch installation and resolution of software problems.
• Perform file recoveries, monitor file usage, and coordinate server file backup, recovery, creation, and removal.
• Direct system management practices through policies supporting Item Master integrity and quality.
• Maintain system security by setting up and terminating caregiver access as necessary.
• Write programs to extract data from MMIS, GHX, and other systems as required.
• Create documents, reports, and analyses for stakeholders that explain the data.
• Support Supply Chain and Accounting during the annual physical inventory in a project-based manner.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level