Concur System Admin Analyst III

Waters Corporation • Milford, MA

7d

About The Position

The Concur System Administrator will support the integration of approximately 4,000 employees into SAP Concur. The role initially focuses on employee onboarding, data validation, and hypercare during a high-volume system implementation supporting an acquisition. Once the integration is stabilized, the role transitions to ongoing Concur support, system administration, and continuous improvement of the Concur Travel & Expense platform.

The position supports user setup and access, employee travel-profile and integration data validation, issue investigation and remediation, and Tier 1 and Tier 2 user support. After integration, it provides business-as-usual administration and support for Concur users, travel configurations, system integrations, corporate cards, and compliance-related issues, working with cross-functional partners.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, Information Systems, or a related field, or equivalent experience.
• At least 2 years of experience supporting SAP Concur in an operational or system administration capacity.
• Strong attention to detail and ability to independently manage and prioritize high-volume tasks in a time-sensitive environment.
• Ability to work effectively in a fast-paced integration and operational support environment while managing competing priorities and stakeholder needs.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical users.

Nice To Haves

• Experience supporting system integrations or large-scale user onboarding.

Responsibilities

• Support onboarding employees into SAP Concur, including user creation, role assignments, and access validation.
• Check and document the accuracy of employee travel profiles, employee group assignments, and manager relationships; identify trends and recurring discrepancies.
• Monitor and validate inbound and outbound integrations, including HR employee data feeds, corporate card file loads, and accounting or payroll extracts.
• Identify, analyze, track, and escalate integration errors or data mismatches; perform initial root-cause analysis, recommend corrective actions where appropriate, and coordinate resolution with cross-functional teams.
• Reconcile employee populations between source systems and Concur; maintain issue logs and track remediation during go-live.
• Provide Tier 1 and Tier 2 support during go-live and hypercare, prioritizing issues according to business impact and user risk.
• Resolve employee inquiries related to system access and login, expense report setup and submission, travel booking and profiles, policies, and reimbursements.
• Identify recurring issues and contribute to FAQs, job aids, and training materials; support training and education for transitioning employees and Concur users.
• Provide ongoing Concur user support, including onboarding, travel-rule clarification, role updates, and troubleshooting.
• Support employee lifecycle changes, including transfers, manager changes, and terminations.
• Apply knowledge of Concur travel rules, expense policies, workflows, expense types, and audit rules under guidance, consistent with governance standards.
• Manage support cases through resolution and serve as a primary point of contact for users and internal partners.
• Manage corporate travel configurations and Concur system integrations.
• Assist with policy compliance reviews and issue resolution.
• Support corporate card administration and reconciliations.
• Work with Procure-to-Pay, Payroll, HR, and IT to analyze issues, recommend solutions, and support timely resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level