Concur System Admin Analyst III

Waters Corporation•Milford, MA

9d•$80,000 - $133,000

About The Position

The Concur System Administrator will support the integration of approximately 4,000 employees into SAP Concur, including employee onboarding, data validation, and hypercare activities during a high-volume implementation related to an acquisition. Once the integration is stabilized, the role will transition to ongoing Concur support, system administration, and continuous improvement of the Concur Travel & Expense platform. The position supports both large-scale implementation work and long-term finance systems administration.

Requirements

Bachelor’s degree in Finance, Accounting, Business, Information Systems, or a related field, or equivalent experience.
At least 2 years of experience supporting SAP Concur in an operational or system administration capacity.
Strong attention to detail and ability to independently manage and prioritize high-volume tasks in a time-sensitive environment.
Ability to work effectively in a fast-paced integration and operational support environment while managing competing priorities and stakeholder needs.
Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical users.

Nice To Haves

Experience supporting system integrations or large-scale user onboarding.

Responsibilities

Support onboarding new employees into SAP Concur, including user creation, role assignments, and access validation; escalate complex issues as needed.
Conduct and document data accuracy checks for employee travel profiles, employee group assignments, and manager relationships, identifying recurring discrepancies.
Monitor and validate inbound and outbound integrations, including HR employee data feeds, corporate card file loads, and accounting or payroll extracts.
Identify, analyze, track, and escalate integration errors or data mismatches; perform initial root-cause analysis and coordinate resolution with cross-functional teams.
Reconcile employee populations between source systems and Concur, maintain issue logs, and support remediation tracking during go-live.
Provide Tier 1 and Tier 2 support during go-live and hypercare, prioritizing issues by business impact and user risk.
Resolve employee inquiries concerning system access and login, expense report setup and submission, travel booking and profiles, policy, and reimbursement.
Identify recurring issues and contribute to FAQs, job aids, and training materials; support training and education for transitioning employees and Concur users.
Provide ongoing Concur user support, including onboarding, travel rule clarification, role updates, and troubleshooting.
Support employee lifecycle changes, including transfers, manager changes, and terminations.
Serve as a subject matter expert for Concur travel rules, expense policies, workflows, expense types, and audit rules under guidance, in alignment with governance standards.
Manage support cases through resolution and serve as the primary point of contact for users and internal partners.
Manage corporate travel configurations and Concur system integrations.
Assist with policy compliance reviews and issue resolution.
Support corporate card administration and reconciliations.
Partner with Procure-to-Pay, Payroll, HR, and IT to analyze issues, recommend solutions, and support timely resolution.