Security IAM Business Analyst

Memorial Hermann Health System•Home Office - TX, TX

About The Position

The IAM (Identity and Access Management) Business Analyst plans and executes one or more software solutions within a business domain throughout their lifecycle. The role creates and prioritizes product and business requirements and works with business and technology teams to meet stakeholder and end-user satisfaction goals. It develops concepts and requirements for product enhancements that support business and technology needs, and provides business analysis and quality assurance services for strategic and tactical systems planning and day-to-day operations. The position typically reports to the Director of Information Security. The Business Analyst serves as a subject matter expert in enterprise IAM, including federated single sign-on (SSO), multi-factor authentication (MFA), user lifecycle management and provisioning, Identity Governance and Administration (IGA), and Privileged Access Management (PAM). The role works with minimal supervision and substantial independence, supporting IAM projects, releases, users, and application operations while modeling Memorial Hermann’s service standards.

Requirements

Two years of hands-on experience managing and deploying IAM systems.
Experience with IAM products and technologies such as Micro Focus, SailPoint, Saviynt, CyberArk, Beyond Trust, CA Identity Manager, One Identity, Okta, Ping, Centrify, and Aveksa.
SaaS deployment experience.
Strong proficiency in MS Visio or similar software, PowerPoint, Word, and Excel, along with general design and project management disciplines.
Strong presentation skills with individuals and small and large groups.
Strong analytical, leadership, and communication skills, including negotiation, conflict resolution, composure under pressure, and the ability to manage upwards and across.
Ability to work with minimal supervision and exercise independent judgment.

Nice To Haves

Bachelor’s degree in Information Systems, Computer Science, or Business Administration is preferred.
Certifications on IAM vendor platforms are preferred.
Experience or knowledge of products such as Okta, GSuite, VPN, Office 365, and SailPoint is preferred.

Responsibilities

Serves as the primary business contact for one or more IAM-related projects.
Gathers, documents, and manages business and functional requirements for IAM solutions.
Provides project management support for IAM software releases as needed.
Manages relationships with business organizations, technology groups, and third-party software vendors.
Facilitates requirements and design workshops; reviews designs, test plans, and test cases; reviews vendor deliverables and schedules; addresses vendor quality or delivery issues; and coordinates end-user testing and sign-off.
Elicits, analyzes, specifies, and validates business needs for software development, integration projects, and systems support activities, including interviewing stakeholders and compiling user requirements for development teams.
Supports the development process and helps ensure software deliverables meet specifications through communication, analysis, and problem-solving.
Assesses business requests for IAM projects and enhancements.
Coordinates and manages User Acceptance Testing (UAT) activities with the business.
Provides IAM service support to end users.
Maintains flexibility to work with new technologies in the IAM domain.
Performs quality assurance on custom and vendor-released code when required; ensures test plans are properly developed and follow team standards; and executes test plans to validate application functionality.
Serves as a subject matter expert in enterprise IAM, including federated SSO, MFA, user lifecycle management and provisioning, IGA, and PAM.
Works with minimal supervision and exercises independent judgment while maintaining a professional, self-starting, and self-organizing approach.
Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Performs other duties as required.