Switchboard Operator Jobs

About The Position

Requirements

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Six months' customer service experience desired.
• Medical terminology helpful.
• Customer service skills essential.
• Must be able to work as part of a team and also work independently.
• Frequently takes direction from nursing team.
• Must always maintain confidentiality of sensitive information.

Nice To Haves

• Post-secondary education helpful.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients/residents and verify patient/resident demographics to accurately register and/or schedule patients/residents.
• Take care of related paperwork, create electronic files, and provide, scan, and route necessary forms and documents.
• Educate patients/residents and capture their signatures on necessary paperwork.
• Establish and assign financial responsibility and/or assist with arrangements while adhering to appropriate policies and procedures.
• Collect co-payments, pre-payments, and/or payments on account balances.
• Work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
• Schedule patient/resident appointments and procedures.
• Obtain and coordinate referrals, conduct pre-authorization, and arrange interpreter services.
• Check patients/residents in/out and offer enrollment to additional resources.
• Collaborate with the nursing team and providers to coordinate appointments to meet patients'/residents' needs.
• Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists.
• Operate multi-line telephones and, depending on location, may serve as a switchboard operator calling codes and paging providers.
• Prepare and coordinate charts.
• Organize supporting provider documents.
• Discuss pre-payment responsibilities.
• Initiate and collaborate on patient/resident financial assistance.
• Track patient/resident visits.
• Manage health information management on patient/resident accounts.
• Work on weekly and monthly reports.
• Compile, distribute, administer, and score assessments.
• Coordinate Telemed appointments.
• Manage provider and schedule maintenance.
• Perform charge entry/billing and charge verification.
• Make reminder calls for appointments.
• Handle hospital admissions.
• Make copies, send faxes, and order supplies.
• Serve as a mentor for new Patient Access Representatives and other staff.
• Display professionalism and promote an atmosphere of mutual respect and cooperation.
• Work as part of a team and also work independently.
• Maintain confidentiality of sensitive information.
• Provide excellent customer service and demonstrate the ability to empathize with patients and their situations.
• Utilize working knowledge of medical terminology and professional written communication when making notes.

Benefits

• Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.