Switchboard Operator

Lifepoint Health • Florence, AL

5h

About The Position

The Switchboard Operator performs receptionist and clerical duties related to the patient call system and telephone communications, initiates protocols in response to emergency codes, and manages visitor access for Women’s and Children’s Services. The role answers telephone calls, emergency communication lines, alarms, and patient call lights; determines appropriate actions based on customer needs or emergencies; and troubleshoots problems to provide solutions. The operator also verifies visitor identification and required forms before issuing visitor badges and assists the Women’s and Children’s Department with outpatient registration paperwork.

Requirements

• High school graduate or equivalent.
• Computer experience required.

Nice To Haves

• 1–3 years of customer service experience preferred.

Responsibilities

• Answer telephone calls, emergency communication lines, alarms, and patient call lights.
• Determine the appropriate course of action based on customer needs or emergencies.
• Troubleshoot problems and provide solutions to customer needs.
• Assess whether visitors are appropriate for the Women’s and Children’s Department by verifying identification and ensuring required forms are completed before issuing visitor badges.
• Assist the Women’s and Children’s Department with outpatient registration paperwork.
• Perform receptionist and clerical duties associated with the patient call system and telephone communication.
• Initiate protocols from emergency codes.

Benefits

• Health, medical, dental, and vision benefits for full-time employees.
• 401(k) benefits for full-time employees.
• Competitive paid time off.
• Employee Assistance Program offering mental, physical, and financial wellness assistance.
• Tuition reimbursement and loan assistance for qualified applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED