Switchboard Operator

SAIC • Flexwork, GA

1d

About The Position

SAIC is seeking Switchboard Operators to support the U.S. Department of Transportation in its Defense & Civilian Sector. The role is the first point of contact for DOT customers. Operators answer and route incoming calls, use DOT resources to help callers find information, maintain call records and directory information, and train new staff.

Requirements

• High school diploma and two years of work experience.
• One year of experience providing customer service support in a business organization.
• Excellent phone skills.
• Strong communication and listening skills.
• Basic computer proficiency.
• Ability to obtain a Public Trust Clearance.
• U.S. citizenship required.

Nice To Haves

• Experience in a customer service role.

Responsibilities

• Answer incoming calls and direct them to the appropriate DOT department using the Switchboard Directory and other DOT resources.
• Research the DOT intranet and/or internet to provide callers with information.
• Record calls daily in a spreadsheet.
• Research, collect, and verify Switchboard Directory information for customers and DOT personnel.
• Maintain the Switchboard Directory and ensure phone numbers, email addresses, and websites are accurate.
• Train new staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED