Switchboard Operator

Bass Pro Shops•Auburn Hills, MI

About The Position

The Switchboard Operator / Receptionist performs all functions necessary at the Reception Desk / Switchboard. The role supports a strong commitment to world-class customer service and helps ensure a pleasant and productive shopping experience for customers. The position performs reception, phone, scheduling, and clerical duties under general supervision, using established procedures and occasional independent judgment.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change for customers.
Ability to communicate in a friendly and professional manner with customers and associates.
Ability to establish and maintain effective working relationships with Management, coworkers, and customers.
Ability to operate a computerized Point of Sale register system and computerized PBX system.

Responsibilities

Answer and direct incoming phone calls promptly and in a friendly, outgoing manner.
Handle customer and associate questions and requests.
Distribute applications to prospective new associates.
Coordinate and schedule appointments for Management.
File, copy, and perform other clerical assignments as needed.
Maintain associate bulletin boards, ensure they are current, and post schedules.
Remain familiar with the store layout and knowledgeable about products, advertised sales, and special events.
Keep the work area clean, neat, and well stocked with supplies.
Follow all Company Policies and Procedures.
Perform other duties as assigned.
Make recommendations regarding work procedures, policies, and practices.

Benefits

Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
Medical benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.