Switchboard Operator

Bassett Healthcare Network • City of Oneonta, NY

1d

About The Position

The Switchboard Operator operates telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. The role may provide information to callers and record messages. It also supports emergency communications, monitors alarm panels, assists surgical patient check-in, screens after-hours entry to a secure front entrance, and provides customer service and directions to patients, families, visitors, and other callers. Additional tasks include paging, answering-service duties, sorting and forwarding mail, and maintaining informational reference lists. Other duties may be assigned.

Requirements

• High school diploma or GED.
• Occasional grasping, lifting, pulling, pushing, reaching, standing, and walking.
• Frequent typing and clerical work, dexterity, repetitive motion, seeing and monitoring computer use, talking, and visual acuity including color and depth perception.

Nice To Haves

• At least one year of experience in a healthcare setting as a receptionist or switchboard operator.

Responsibilities

• Answer, transfer, and direct incoming calls using available resources, and provide directory assistance.
• Receive emergency calls and initiate procedures specific to the type of emergency.
• Monitor alarm panels for generators, medical gas, and refrigeration systems, and initiate appropriate responses to alarms.
• Check in surgical patients.
• Monitor the secure front entrance and screen non-employees requesting entry after normal business hours.
• Provide quality customer service and accurate information to internal and external customers.
• Perform alphanumeric and overhead paging.
• Document answering-service calls, contact providers, send messages, and follow up as appropriate.
• Sort mail and forward it to the appropriate department.
• Provide instructions and directions to patients, patients’ families, and visitors.
• Maintain informational reference lists, such as switchboard census, phone lists, and pager listings.
• Perform other duties as assigned.

Benefits

• Paid time off, including company holidays, vacation, and sick time.
• Medical, dental, and vision insurance.
• Life insurance and disability protection.
• Retirement benefits including an employer match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED