Switchboard Operator

Bass Pro Shops•Springfield, MO

22h

About The Position

The Switchboard Operator operates the switchboard communication system and provides professional, high-quality customer service to every caller. The position covers evenings, weekends, and holidays. The operator handles inbound and outbound calls, assists callers and staff, and uses discretion when screening calls for executives and other limited-access VIPs. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and recommendations on work procedures, policies, and practices.

Requirements

High school diploma.
Friendly and effective communication skills.
Excellent speaking voice.
Strong customer service skills.
Knowledge of switchboards and phone systems.
Ability to respond quickly and provide effective customer service in a fast-paced environment.
High integrity and ability to maintain strict confidentiality.
Strong attention to detail.
Ability to remain calm under pressure or in conflict.

Responsibilities

Project a positive and professional company image.
Answer inbound calls and route them appropriately.
Take detailed, accurate notes and callback information and route them to the appropriate recipient.
Place outbound calls as requested by staff or customers.
Handle customer and guest inquiries and provide assistance as needed.
Assist executives, administrative assistants, and other employees with connecting telephone calls and conference calls.
Use diplomacy and tactful judgment when screening and potentially rerouting calls for executives and other limited-access VIPs.
Support inbound employee and associate requests as appropriate.
Monitor call times to meet efficiency and quality goals.
Perform other duties as assigned.