Switchboard Operator

Lifepoint Health • Winchester, TN

19h • Onsite

About The Position

Highpoint Health – Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. They are driven by a profound commitment to prioritize employee well-being so they can provide exceptional care to others. As a Switchboard Operator joining their team, you’re embracing a vital mission dedicated to making communities healthier. This role is on a fast-paced, highly collaborative team where no two days are exactly the same. The Switchboard and ER Registration teams work hand-in-hand, supporting one another to keep communication and patient access services running smoothly. Team members are cross-trained across multiple functions and play an important role in helping patients, families, staff, and providers navigate both routine and urgent situations. This position is ideal for someone who enjoys staying busy, learning new skills, and being part of a team that works together to get the job done.

Requirements

• High school diploma or equivalent, required.
• Strong customer service and communication skills, including a professional and clear telephone presence.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Ability to remain calm, organized, and accurate during high-stress or emergency situations.
• Dependable, flexible, and able to adapt quickly to changing priorities and department needs.
• Strong teamwork skills and willingness to assist coworkers across both Switchboard and ER Registration functions.
• Ability to learn new systems, processes, and procedures quickly.
• Basic computer skills and ability to accurately enter and retrieve information.
• Must be able to successfully complete cross-training in Switchboard, reception, registration, and insurance/collections.

Nice To Haves

• Previous healthcare, ER registration, switchboard/PBX, dispatch, high-volume customer service, or similar fast-paced experience is preferred but not required.

Responsibilities

• Serves as a key member of the Switchboard and ER Registration team, cross-training and providing support across both functions based on department needs.
• Answers and routes incoming hospital calls, responds to inquiries, and connects callers with the appropriate departments, patient rooms, or team members.
• Manages overhead paging, emergency calls, codes, and other urgent communications, contacting appropriate personnel quickly and accurately.
• Maintains current patient, employee, on-call, and other information needed to support hospital communications and emergency procedures.
• Assists with ER patient registration, accurately collecting and entering demographic, insurance, billing, and other required information.
• Supports insurance verification, point-of-service collections, and other Patient Access functions as assigned.
• Provides professional, compassionate service to patients, families, visitors, callers, and hospital staff, including during stressful or urgent situations.
• Effectively manages multiple calls, requests, interruptions, and competing priorities in a fast-paced, high-volume environment.
• Works closely with fellow Switchboard and Registration team members, assisting across functions to ensure department responsibilities are completed efficiently.
• Maintains awareness of current department processes, procedures, schedules, and operational changes.
• Protects patient privacy and confidential information while maintaining accuracy and professionalism.
• Performs other duties as assigned to support Patient Access and hospital operations.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED