Switchboard Operator

Lifepoint Health • Wilson, NC

1d • Onsite

About The Position

The Switchboard Operator serves as the primary contact for incoming hospital calls, directs communications, coordinates paging services, and connects callers with appropriate departments and personnel. The role supports emergency communications, maintains accurate hospital and employee information, and helps ensure timely, professional communication throughout the facility. This is a 100% onsite position in Wilson, North Carolina, on a full-time night schedule.

The Switchboard team connects patients, visitors, physicians, and hospital staff with the appropriate departments and personnel, while supporting hospital-wide paging and emergency communications. The position requires working with others in a fast-paced environment, responding to changing needs, and helping maintain clear and reliable communication throughout the facility.

Requirements

• High school diploma or equivalent.
• Strong verbal communication skills and the ability to communicate clearly, professionally, and courteously.
• Excellent customer service and interpersonal skills, including the ability to handle inquiries, direct calls, and relay messages accurately.
• Strong critical-thinking and problem-solving skills, including sound judgment in emergency situations.
• Ability to remain calm, focused, and professional in a fast-paced, high-pressure environment while managing multiple calls and competing priorities.
• Strong attention to detail and organizational skills, including the ability to maintain accurate records, update information, and follow procedures.
• Ability to work independently with minimal supervision, collaborate effectively with hospital staff, and follow established protocols.
• Flexibility to work evenings, nights, weekends, and holidays as required by departmental scheduling needs.

Responsibilities

• Manage incoming hospital calls and direct callers to appropriate departments, staff members, and patient rooms courteously, professionally, and promptly.
• Coordinate hospital-wide paging, intercom announcements, and dial-a-page services.
• Respond to emergency calls and pages by following established procedures and notifying appropriate personnel.
• Maintain accurate, up-to-date switchboard information, including hospital extensions, patient room assignments, admissions, discharges, and employee contact information.
• Facilitate after-hours communication by contacting on-call personnel as requested by the Nursing Supervisor and relaying messages through telephone and paging systems.
• Maintain current disaster procedure files, emergency contact information, and relevant switchboard policies.
• Provide professional service to callers, patients, visitors, and hospital staff; handle inquiries and direct communications appropriately.
• Use sound judgment, critical thinking, and initiative to manage multiple calls and priorities, work with minimal supervision, and remain calm in stressful or emergency situations.

Benefits

• Medical, dental, and vision coverage options for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and PTO.
• Tuition assistance, certification support, and student loan assistance.
• 401(k) retirement plan with company match.
• Programs supporting mental, physical, and financial health, including gym memberships, virtual care, mental health services, and employee discounts.
• Ongoing learning opportunities and career advancement support.
• Travel and entertainment discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED