Switchboard Operator

Bass Pro Shops • Auburn Hills, MI

9d

About The Position

The Switchboard Operator / Receptionist performs all functions necessary at the Reception Desk / Switchboard. The role supports a world-class customer-service commitment and helps ensure a pleasant, productive shopping experience. The operator answers and directs incoming calls, assists customers and associates, coordinates management appointments, and performs clerical and store-support tasks. The position follows company policies and procedures and performs other duties as assigned.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with Management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system and computerized PBX system.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for customers.
• Answer and direct incoming phone calls promptly and in a friendly, outgoing manner.
• Handle customer and associate questions and requests.
• Distribute applications to prospective associates.
• Coordinate and schedule appointments for Management.
• File, copy, and perform other clerical assignments as needed.
• Maintain associate bulletin boards, ensure they are current, and post schedules.
• Remain familiar with the store layout and knowledgeable about products, advertised sales, and special events.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow all Company Policies and Procedures.
• Perform all other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED