SWITCHBOARD OPERATOR I, OPT. SS

State of Illinois•Springfield, IL

9d•$3,828 - $4,883•Hybrid

About The Position

The Illinois Department of Public Health is seeking a Spanish-speaking Switchboard Operator to support Environmental Health Programs in its Springfield office. Under direct supervision, this position serves as the office switchboard operator and receptionist, answers phones, maintains files, performs general clerical functions, and opens, sorts, date stamps, and distributes incoming mail. The role also supports Health Protection Programs and operations and communicates with Spanish-speaking individuals as needed. The position is based at 525 W Jefferson St, Springfield, Illinois. The work schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Hybrid work may be available from one to five days per week in the office, depending on operational needs. This is a union position subject to the applicable collective bargaining agreement.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of high school.
Ability to speak and write Spanish at a colloquial skill level.

Responsibilities

Serve as the Office’s switchboard operator and receptionist under direct supervision.
Open, sort, date stamp, and distribute all incoming mail.
Assist Office Programs with simple clerical tasks, including preparing weekly itineraries, folding letters for mass mailings, typing filing labels, and assisting with filing.
Assist with preparing Telephone Usage Certification forms by collecting forms and verifying that staff have completed them correctly.
Speak and write Spanish as necessary to address inquiries from Spanish-speaking individuals.
Attend and complete mandatory knowledge-based and practical training required by Office of Health Protection standard operating procedures and program requirements.
Perform other duties as required or assigned that are reasonably within the scope of the listed duties.

Benefits

Flexible and hybrid work schedules may be available depending on program area and position.
Competitive group insurance benefits, including health, life, dental, and vision plans.
Pension plan through the State Employees Retirement System.
Voluntary Deferred Compensation Program for supplemental retirement savings.
Optional pre-tax Medical Care Assistance Plan (MCAP) and Dependent Care Assistance Plan (DCAP).
10–25 days of paid vacation annually, with 10 days in the first year of state employment.
12 paid sick days annually, carried over year to year.
Three paid personal business days per calendar year, prorated based on start date.
13–14 paid holidays per year.
12 weeks of paid parental leave.
Employee Assistance Program and/or mental health resources.