Switchboard Operator I, Opt. Ss

State of Illinois•Springfield, MO

8d•Hybrid

About The Position

The Illinois Department of Public Health is seeking a Spanish-speaking Switchboard Operator to support Environmental Health Programs in its Springfield office. Under direct supervision, this position serves as the office switchboard operator and receptionist, supports Health Protection Programs and operations, and performs general clerical functions. The role also handles incoming mail and assists office programs with routine clerical tasks. Spanish is used as needed to address inquiries from Spanish-speaking individuals.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of high school.
Ability to speak and write Spanish at a colloquial skill level.

Responsibilities

Serve as the office switchboard operator and receptionist under direct supervision.
Open, sort, date stamp, and distribute all incoming mail.
Assist office programs with simple clerical tasks, including preparing weekly itineraries, folding letters for mass mailings, typing filing labels, and assisting with filing.
Assist with Telephone Usage Certification forms by collecting forms and verifying that staff have completed them correctly.
Speak and write Spanish as necessary to address inquiries from Spanish-speaking individuals.
Attend and complete mandatory knowledge-based and practical training required by Office of Health Protection standard operating procedures and program requirements.
Perform other duties as required or assigned that are reasonably within the scope of the listed duties.

Benefits

Flexible and hybrid work schedules may be available, depending on program availability and position.
Competitive group insurance benefits, including health, life, dental, and vision plans.
Pension plan through the State Employees Retirement System.
Voluntary Deferred Compensation Program for supplemental retirement savings.
Optional pre-tax Medical Care Assistance Plan (MCAP) and Dependent Care Assistance Plan (DCAP).
10–25 days of paid vacation annually, with 10 days for the first year of state employment.
12 paid sick days annually, which carry over year to year.
Three paid personal business days per calendar year, prorated depending on start date.
13–14 paid holidays per year.
12 weeks of paid parental leave.
Employee Assistance Program and/or mental health resources.