Switchboard Operator

Henry County Memorial Hospital • New Castle, IN

9d

About The Position

Works under general supervision operating overhead intercom systems. The Switchboard Operator answers and routes incoming calls to the correct department, patient room, or staff member; initiates urgent medical emergency alerts and codes to dispatch appropriate response teams; coordinates patient telephone service; and performs clerical duties. The role also supports communications and paging operations, maintains contact and assignment information, responds to alarms and codes, and communicates with patients, families, and visitors in a professional, caring manner.

Requirements

• Above-average typing skills.
• Good communication skills and good judgment.
• High school education or equivalent.
• Ability to tactfully and courteously deal with a wide variety of people, from physicians to the general public; this is normally acquired after three months of direct personal contact.
• Two weeks of on-the-job training before assuming full responsibilities.

Nice To Haves

• Previous PBX switchboard experience preferred.

Responsibilities

• Process calls received by the switchboard and assist with outgoing calls as necessary.
• Report malfunctioning telephone equipment to appropriate IS personnel.
• Perform voice, digital, pocket, and walkie-talkie paging.
• Maintain current assignments of pocket pagers.
• Respond to alarms and codes by paging and/or calling appropriate personnel.
• Monitor the weather radio when necessary.
• Maintain an updated census listing during computer downtime by noting admissions, releases, transfers, and deaths.
• Complete the Provisional Report of Death and Burial Transit Permit for all deaths.
• Maintain current user contact information in the Extend system.
• Participate in training new employees.
• Maintain current knowledge of communication procedural changes.
• Maintain a positive and caring attitude toward patients and professional, caring phone etiquette at all times.
• Communicate information to patients, family, and visitors in an understandable way that helps increase their knowledge or skill in meeting health care needs.

Benefits

• Flexible scheduling
• Competitive compensation
• Bonuses
• Discounts for employees and their families
• Health insurance
• Vision insurance
• Dental insurance
• Continuing education scholarships
• Generous paid days off (PDO), with the option to roll over unused hours each year
• Employer-funded pension

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED