Switchboard Operator

The Millennium Group • West Hartford, CT

3d • $17 - $19

About The Position

The Switchboard Operator answers incoming calls and forwards them to the appropriate office or employee, while also assisting with mail center operations in a corporate environment. The role works under the direct supervision of a Supervisor or Manager and provides customer service, maintains records, and supports office operations.

Requirements

• High school diploma.
• Knowledge of administrative and clerical procedures.
• Working knowledge of the Microsoft suite, computers, and relevant software applications.
• Excellent keyboarding skills.
• Familiarity with appropriate customer service principles and practices, with a customer-service-focused approach.
• Professional personal presentation.
• Strong organizational and planning skills, with attention to detail.
• Strong verbal and communication skills.

Responsibilities

• Answer all incoming calls at the reception desk and forward them to the correct office or employee.
• Assist the Mail Center by sorting, posting, and delivering mail.
• Assist customers with making copies when needed.
• Maintain time, volume, and delivery records.
• Follow safety and security procedures at all times.
• Provide the highest levels of customer care.
• Order office supplies and maintain supply inventory.
• Provide backup for coworkers when they are unavailable.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED