Switchboard Operator Jobs

About The Position

Requirements

• High school diploma or GED preferred.
• One year of experience in a business- or medical-related field with heavy telephone usage.
• Customer service experience.
• Excellent interpersonal and communication skills.
• Ability to speak clearly and precisely and use excellent grammar.
• Flexibility in a fast-paced, hectic environment and patience under pressure.
• Kindness and sensitivity toward the people served.
• Ability to perform simultaneous tasks, exercise sound judgment under stressful circumstances, and work without direct supervision.

Nice To Haves

• Experience performing telephone operator or call director duties.

Responsibilities

• Answer, assist with, and direct a high volume of calls efficiently and professionally.
• Use the computerized telephone and paging system, including Xtend data entry.
• Perform paging and answering services for medical center staff.
• Prepare and use on-call schedules; monitor the Wandering System; issue beepers; record coverage status; take messages; update information; and make system changes.
• Maintain telephone logs related to telephone, technical, pager, and television problems, and report telephone-related problems to the Lead Technician.
• Process Interpreter Services calls according to established procedures and respond to and process TDD calls.
• Act as Security Dispatch and Patient Information during off-hours.
• Recognize system problems and failures, and follow backup-system procedures.
• Monitor alarms and respond or report according to medical center procedures.
• Report deviations from normal operations, unusual occurrences, incidents, and procedural breaches promptly to the Lead Operator.
• Accurately record and report technical information related to codes and other matters.
• Maintain confidentiality and security of medical center, staff, and patient information and follow applicable policies and procedures.
• Perform related duties as needed and occasionally assist with special projects.

Benefits

• Medical, dental, vision, and pharmacy benefits
• Flexible Spending Accounts
• 403(b) savings matches
• Earned time cash out
• Paid time off
• Career advancement opportunities
• Resources to support employee and family wellbeing