Switchboard Operator / Communications Coordinator

LUX Infusion • Overland Park, KS

2d • Onsite

About The Position

LUX Infusion is seeking an onsite, per diem Switchboard Operator / Communications Coordinator based in Overland Park, Kansas. This role serves as a central communications hub for LUX Infusion Ambulatory Infusion Clinics, helping patients, caregivers, clinicians, and internal teams stay connected through clear, timely, accurate, and compassionate communication. The position supports a professional, patient-focused caller experience and helps ensure important information reaches the appropriate person promptly.

The coordinator works with intake, nursing, scheduling, clinic operations, IT, and other support teams. The role also supports clinic operations and administrative coordination, maintains communication records, protects confidential patient information, and follows established protocols for urgent, emergency, and on-call communications. The work takes place in a fast-paced environment requiring effective prioritization, task management, and judgment about when to seek guidance.

Employees are expected to complete annual legal and ethical compliance training and follow LUX Infusion’s compliance policies, manual, standards, and procedures. Team members are also expected to support the organization’s mission, vision, and values through integrity, dedication, compassion, collaboration, accountability, quality, and continuous improvement. The role may involve assisting or coordinating assistance to ensure people with disabilities can access LUX Infusion services. LUX Infusion is an Equal Opportunity Employer.

Requirements

• Strong verbal communication and customer service skills.
• Excellent attention to detail and organizational skills.
• Ability to remain calm, compassionate, and professional in a fast-paced environment.
• Confidence managing multiple calls, priorities, and requests.
• Strong ownership and follow-through.
• Ability to handle sensitive and confidential information appropriately.
• Willingness to learn healthcare systems, workflows, and escalation protocols.
• Collaborative mindset and desire to support patients, caregivers, clinicians, and teammates.

Responsibilities

• Serve as a primary communication hub for LUX Infusion Ambulatory Infusion Clinics.
• Answer, screen, route, and document incoming calls accurately and efficiently using multi-line phone systems.
• Provide callers with a professional, welcoming, patient-focused experience.
• Coordinate with intake, nursing, scheduling, clinic operations, IT, and other support teams.
• Provide general information about clinic hours, locations, and services according to approved protocols.
• Take clear and complete messages and ensure appropriate follow-up.
• Recognize urgent or sensitive situations and follow established escalation procedures.
• Support emergency and on-call communication processes as needed.
• Maintain accurate call logs, internal directories, and communication documentation.
• Protect patient information and maintain confidentiality in accordance with HIPAA and privacy requirements.
• Identify opportunities to improve communication processes and the patient experience.
• Assist with administrative coordination, clinic operations, and special projects as needed.
• Participate annually in required legal and ethical compliance training and follow applicable company policies and procedures.
• Support access to LUX Infusion services for individuals with disabilities, directly or by coordinating appropriate assistance.

Benefits

• Purpose-driven work that directly impacts the patient and caregiver experience.
• Patient-first, clinician-led culture.
• Supportive team that values collaboration, compassion, and respect.
• Opportunity to grow alongside a company focused on elevating the infusion care experience.

What This Job Offers

• Education Level: No Education Listed