Switchboard Operator / Communications Coordinator

LUX Infusion • Overland Park, KS

3d • $25 - $35 • Onsite

About The Position

LUX Infusion is seeking a Per Diem Switchboard Operator & Communications Coordinator for an onsite role in Overland Park, Kansas. The position serves as a central communication hub for LUX Infusion Ambulatory Infusion Clinics, helping patients, caregivers, clinicians, and internal teams stay connected through accurate, timely, compassionate communication. The role supports a patient-focused experience by handling calls with professionalism, care, and urgency, including recognizing sensitive or time-critical situations and following established escalation procedures.

The coordinator works with intake, nursing, scheduling, clinic operations, IT, and other support teams. The position may also support emergency and on-call communications, administrative coordination, clinic operations, and special projects. It requires protecting patient information in accordance with HIPAA and privacy requirements, maintaining accurate records, and supporting LUX Infusion’s mission, values, compliance policies, and commitment to quality and continuous improvement. The role operates in a fast-paced environment with competing priorities. Pay range: $25–$35 USD.

Requirements

• Strong verbal communication and customer service skills.
• Excellent attention to detail and organizational skills.
• Ability to remain calm, compassionate, and professional in a fast-paced environment.
• Confidence managing multiple calls, priorities, and requests.
• Strong ownership and follow-through.
• Ability to handle sensitive and confidential information appropriately.
• Willingness to learn healthcare systems, workflows, and escalation protocols.
• Collaborative mindset and desire to support patients, caregivers, clinicians, and teammates.
• Ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.
• Ability to meet the physical demands described for the role, with reasonable accommodations available.

Responsibilities

• Serve as a primary communication hub for LUX Infusion Ambulatory Infusion Clinics.
• Answer, screen, route, and document incoming calls using multi-line phone systems.
• Provide callers with a professional, welcoming, and patient-focused experience.
• Collaborate with intake, nursing, scheduling, clinic operations, IT, and other support teams.
• Provide general information about clinic hours, locations, and services according to approved protocols.
• Take clear and complete messages and ensure appropriate follow-up.
• Recognize urgent or sensitive situations and follow established escalation procedures.
• Support emergency and on-call communication processes as needed.
• Maintain accurate call logs, internal directories, and communication documentation.
• Protect patient information and maintain confidentiality in accordance with HIPAA and privacy requirements.
• Identify opportunities to improve communication processes and the patient experience.
• Assist with administrative coordination, clinic operations, and special projects as needed.
• Participate annually in required legal and ethical compliance training and comply with organizational policies, procedures, and standards.
• Support the organization’s mission, vision, and values through integrity, dedication, compassion, collaboration, accountability, quality, and continuous improvement.
• Assist directly or coordinate appropriate assistance to ensure people with disabilities can access LUX Infusion’s services.

Benefits

• Purpose-driven work that directly impacts the patient and caregiver experience.
• Patient-first, clinician-led culture.
• Supportive team that values collaboration, compassion, and respect.
• Opportunity to grow alongside a company focused on elevating the infusion care experience.

What This Job Offers

• Education Level: No Education Listed