Switchboard Operator

The Millennium Group • West Hartford, CT

2d

About The Position

The Switchboard Operator answers incoming calls at the reception desk and forwards them to the correct office or employee. The role also assists the Mail Center by sorting, posting, and delivering mail in a corporate environment, and supports customers with copying when needed. The operator maintains time, volume, and delivery records, orders office supplies, maintains supply inventory, provides backup for coworkers, and ensures safety and security procedures are followed. The position works under the direct supervision of the Supervisor/Manager and is expected to provide a high level of customer care.

Requirements

• High school diploma.
• Knowledge of administrative and clerical procedures.
• Working knowledge of the Microsoft suite, computers, and relevant software applications.
• Excellent keyboarding skills.
• Familiarity with appropriate customer service principles and practices; customer-service focus.
• Professional personal presentation.
• Strong organizational and planning skills; detail oriented.
• Strong verbal and communication skills.

Responsibilities

• Answer all incoming calls at the reception desk.
• Forward calls to the correct office or employee.
• Assist in the Mail Center with sorting, posting, and delivering mail.
• Make copies for customers when needed.
• Maintain time, volume, and delivery records.
• Ensure safety and security procedures are followed at all times.
• Provide the highest levels of customer care.
• Order office supplies and maintain inventory of supplies.
• Provide backup for coworkers when they are not available.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED