Switchboard Operator - 24 hours, Sunday - Tuesday 3:00pm to 11:00pm
About The Position
The Switchboard Operator performs telephone answering, paging, and other telecommunications services using the Meridian and Xtend systems. Under the direction of the Lead Operator, the operator performs these functions without constant supervision and communicates professionally with medical center personnel and the general public. The role also provides customer service, handles calls and paging requests, monitors alarms, and helps maintain accurate telephone, pager, and technical records. The operator reports to the Lead Operator and Director of Telecommunications. The position requires sound judgment, attention to confidentiality and security, and adherence to medical center and departmental policies and procedures. The schedule is 24 hours, Sunday through Tuesday, 3:00 p.m. to 11:00 p.m.
Requirements
- One year of experience in a business- or medical-related field with heavy telephone usage.
- Customer service experience.
- Excellent interpersonal and communication skills.
- Ability to speak clearly and precisely.
- Excellent grammar.
- Flexibility in a fast-paced, hectic environment.
- Patience under pressure.
- Kindness and sensitivity toward the people served.
Nice To Haves
- High school diploma or GED.
- Experience performing telephone operator or call director duties.
Responsibilities
- Provide superior customer service to internal and external clients, customers, and patients.
- Use the computerized telephone and paging system, including Xtend data input.
- Answer, assist with, and direct a high volume of calls efficiently and professionally.
- Perform paging and answering services for medical center staff and related telecommunications functions.
- Prepare on-call schedules, monitor the Wandering System, issue beepers, record coverage status, take messages, update information, and make system changes.
- Maintain telephone logs concerning telephone, technical, pager, and television problems.
- Record and report telephone-related problems to the Lead Technician.
- Complete and use multiple on-call schedules.
- Process calls regarding Interpreter Services according to established procedures and respond to and process TDD calls.
- Act as Security Dispatch and Patient Information during off-hours.
- Recognize system problems and failures, use the backup system, and follow applicable procedures.
- Work without direct supervision, use sound judgment, and follow medical center and departmental policies and procedures.
- Communicate in a professional, pleasant, helpful, warm, and courteous manner; anticipate customer needs and respond flexibly.
- Monitor alarms and respond or report according to Medical Center procedures.
- Report deviations from normal operations, unusual occurrences, incidents, and procedure breaches promptly to the Lead Operator.
- Maintain the confidentiality and security of medical center, staff, and patient information.
- Accurately record and report technical information related to codes and other matters.
- Perform related duties as needed and occasionally assist with special projects.
Benefits
- Medical, dental, vision, and pharmacy benefits.
- Contract increases.
- Flexible Spending Accounts.
- 403(b) savings matches.
- Earned time cash out.
- Paid time off.
- Career advancement opportunities.
- Resources to support employee and family wellbeing.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
