Switchboard Operator- Weekend/Day shift

Community Health Systems Professional Services Corporation•Fort Wayne, IN

23h

About The Position

The Switchboard Operator manages incoming and outgoing calls, provides routine information, and dispatches calls to appropriate departments, personnel, or providers in a professional and courteous manner. The role handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers. The position is scheduled Saturdays and Sundays from 7 a.m. to 7 p.m.

Requirements

0–2 years of experience in customer service, a call center, or a healthcare setting.
Proficiency in operating switchboard or telecommunications equipment.
Excellent verbal communication and customer service skills.
Ability to manage high call volumes calmly and professionally.
Strong organizational skills and attention to detail.
Ability to handle emergency communication processes effectively.

Nice To Haves

1–2 years of switchboard experience.
Knowledge of hospital policies, codes, and procedures.

Responsibilities

Answer incoming calls promptly, greet callers professionally, assess their needs, and route calls to the appropriate department or individual.
Carry out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergencies or disasters.
Provide accurate information and assistance to patients, employees, and external customers.
Transfer calls to the correct extensions.
Coordinate emergency-code and disaster communications, including timely notifications to on-call and rapid response staff as needed.
Screen and verify demographic information, correct errors, and organize paperwork accurately, including inpatient documentation for the Business Office.
Explain how patients can access external operators for long-distance calls and assist with general inquiries.
Maintain detailed records of pages, notifications, and calls as required by facility protocols.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.