Switchboard Operator

Ovation Healthcare • Goshen, IN

15h • Onsite

About The Position

Ovation Healthcare is seeking a Switchboard Operator to support hospital communications and public safety operations. Reporting to the Director of Public Safety, the role operates the Amtelco multi-line hospital communication equipment and monitors emergency warning systems. The operator answers and dispatches Public Safety and Plant Operations calls, provides after-hours Doctors Answering Service support, and helps ensure accurate communications with hospital colleagues, physicians, and community members. The position is onsite and supports a switchboard department that operates 24/7, including weekends and holidays. The posting describes the work as part-time, as needed.

Requirements

• High school graduate or equivalent.
• Experience using Microsoft software programs.
• Two years of experience operating an electronic switchboard system.
• Previous customer service experience.

Responsibilities

• Operate the Amtelco multi-line switchboard system and respond courteously to changing types of telephone calls.
• Problem-solve, manage issues, and prioritize calls for immediate attention.
• Maintain the manual backup system for use during a major computer failure.
• Prepare and distribute the daily call list to required departments.
• Answer and dispatch calls for the Public Safety Department and on-duty Plant Operations colleagues.
• Monitor and operate the in-house two-way radio system, including base station and portable radios.
• Maintain and update on-call schedules for Goshen Health staff and Goshen Physicians’ offices, and distribute them to appropriate departments.
• Facilitate replacement of defective in-house patient phones.
• Complete annual continuing education and assigned departmental training, and participate in the TUL program.
• Monitor emergency alarms routed to the Switchboard department and notify appropriate authorities or representatives.
• Answer and dispatch emergency 3333 in-house telephone and CODE alarm calls, obtaining the contact and location information needed for an appropriate response.
• Communicate effectively by telephone and email and through overhead announcements.
• Monitor and initiate use of the overhead paging system and monitor and use the Desk Alert notification system.
• Operate the Doctors Answering Service for medical staff and area physicians, paging the on-call physician for each group.
• Answer after-hours calls for the Center for Cancer Care and contact appropriate colleagues according to department call schedules.
• Assist the Team Leader with colleague pager records and monitoring loaner pagers and the pager log.
• Maintain the Goshen Health telephone directory for all departments.
• Follow departmental work standards and help create those standards.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• Health savings account with employer contributions and flexible spending accounts for health care and dependent care.
• Wellness platform with premium incentives.
• Employee assistance support and voluntary supplemental plans, including accident, critical illness, hospital indemnity, and child disability insurance.
• Flexible paid time off and company-paid holidays.
• 401(k) plan with discretionary employer match opportunities.
• Professional development opportunities.
• Company-issued equipment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED