Switchboard Operator - Part Time

Lifepoint Health•Wilson, NC

3d•Onsite

About The Position

The Switchboard Operator serves as the primary point of contact for incoming hospital calls, directing communications, coordinating paging services, and connecting callers with the appropriate departments and personnel. The role supports emergency communications, maintains accurate hospital and employee information, and helps ensure timely, professional communication throughout the facility. This is a 100% onsite position in Wilson, North Carolina, with a part-time night schedule. The Switchboard team connects patients, visitors, physicians, and hospital staff with the appropriate departments and personnel, and supports hospital-wide paging and emergency communications. Operators work in a fast-paced environment, respond to changing needs, and help ensure clear, reliable communication throughout the facility.

Requirements

High school diploma or equivalent required.
Strong verbal communication skills and the ability to communicate clearly, professionally, and courteously with callers, patients, visitors, and hospital staff.
Excellent customer service and interpersonal skills, including the ability to handle inquiries, direct calls appropriately, and relay messages accurately.
Strong critical-thinking and problem-solving skills, including the ability to exercise sound judgment and respond appropriately to emergencies.
Ability to remain calm, focused, and professional in a fast-paced, high-pressure environment while managing multiple calls and competing priorities.
Strong attention to detail and organizational skills, including the ability to maintain accurate records, update information, and follow established procedures.
Ability to work independently with minimal supervision, collaborate effectively with hospital staff, and follow established protocols.
Flexibility to work evenings, nights, weekends, and holidays as required by departmental scheduling needs.

Responsibilities

Manage incoming hospital calls and direct callers to departments, staff members, and patient rooms courteously, professionally, and promptly.
Coordinate hospital-wide paging, intercom announcements, and dial-a-page services.
Respond promptly to emergency calls and pages by following established procedures and notifying appropriate personnel.
Maintain accurate, up-to-date switchboard information, including hospital extensions, patient room assignments, admissions, discharges, and employee contact information.
Facilitate after-hours communication by contacting on-call personnel as requested by the Nursing Supervisor and relaying messages through telephone and paging systems.
Maintain current disaster procedure files, emergency contact information, and relevant switchboard policies.
Provide helpful, professional service to callers, patients, visitors, and hospital staff, handling inquiries and directing communications appropriately.
Use sound judgment, critical thinking, and initiative while managing multiple calls and priorities, working with minimal supervision, and remaining calm in stressful or emergency situations.

Benefits

Medical, dental, and vision coverage options for full-time and part-time employees.
Life, accident, critical illness, and hospital indemnity insurance.
Short- and long-term disability insurance.
Paid family leave and PTO.
Tuition assistance, certification support, and student loan assistance.
401(k) retirement plan with company match.
Programs supporting mental, physical, and financial health, including gym memberships, virtual care, and mental health services.
Employee discounts.
Ongoing learning opportunities and career advancement support.
Travel and entertainment discount programs.