Switchboard Operator - Part time

Bass Pro Shops•Garner, NC

About The Position

The Switchboard Operator / Receptionist performs all functions necessary at the Reception Desk / Switchboard. The position supports a strong commitment to world-class customer service and helps ensure a pleasant and productive shopping experience for customers. It handles incoming calls, customer and associate questions, appointment scheduling, and clerical work, while maintaining associate bulletin boards and staying knowledgeable about the store layout, products, advertised sales, and special events. The role works under general supervision and follows established procedures and company policies.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change to customers.
Ability to communicate in a friendly and professional manner with customers and other associates.
Ability to establish and maintain effective working relationships with Management, coworkers, and customers.
Ability to operate a computerized Point of Sale register system and computerized PBX system.

Responsibilities

Answer and direct incoming phone calls promptly and in a friendly, outgoing manner.
Handle customer and associate questions and requests.
Distribute applications to prospective new associates.
Coordinate and schedule appointments for Management.
File, copy, and perform other clerical assignments as needed.
Maintain associate bulletin boards, ensure they are current, and post schedules.
Remain familiar with the store layout and knowledgeable about products, advertised sales, and special events.
Keep the work area clean, neat, and well stocked with supplies.
Follow all Company Policies and Procedures.
Perform other duties as assigned.