Switchboard Operator - Part time

Bass Pro Shops • Garner, NC

5d

About The Position

The Switchboard Operator / Receptionist performs all functions necessary at the Reception Desk / Switchboard. The role supports a strong commitment to world-class customer service and helps ensure a pleasant and productive shopping experience for customers. The operator answers and directs incoming calls, handles customer and associate questions and requests, supports clerical and scheduling tasks, and helps maintain current associate bulletin boards and schedules. The position works under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with Management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system and computerized PBX system.

Responsibilities

• Answer and direct incoming phone calls promptly and in a friendly, outgoing manner.
• Handle customer and associate questions and requests.
• Distribute applications to prospective new associates.
• Coordinate and schedule appointments for Management.
• File, copy, and perform other clerical assignments as needed.
• Maintain associate bulletin boards, ensure they are current, and post schedules.
• Remain familiar with the store layout and knowledgeable about products.
• Stay aware of advertised sales and special events.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow all Company Policies and Procedures.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED