Support Engineer Jobs

About The Position

Requirements

• Strong proficiency in writing and executing queries for data extraction, transformation, validation, and complex migrations across relational databases.
• Hands-on experience with core AWS services (e.g., RDS, S3, EC2, ECS) in support of cloud-hosted SaaS application environments.
• Familiarity with cluster operations, pod management, and troubleshooting containerized workloads.
• Experience reading, modifying, and applying Infrastructure-as-Code (IaC) configurations for provisioning and decommissioning environments.
• Experience deploying and managing Helm charts for application setup and teardown.
• Comfortable with version control workflows, opening pull requests, and reviewing changes against infrastructure code repositories.
• Strong written and verbal communication skills; ability to explain complex technical concepts simply to non-technical stakeholders and participate comfortably on customer calls.

Nice To Haves

• Practical experience with Python, Bash, or similar languages for automating manual workflows or data processing tasks.
• Good understanding of REST APIs, webhooks, and basic API payload troubleshooting.
• Hands-on experience with tools like Jira, Intercom, or Front.
• Strong foundation in data privacy, least-privilege access models, and secure data-handling procedures.

Responsibilities

• Execute end-to-end technical onboarding workflows for new customer accounts, including cloud environment provisioning, initial configuration, integration setup, and data imports.
• Manage technical teardown workflows, including secure data exports, environment teardown, access revocation, and closure documentation.
• Perform structured database migrations between systems, handling data extraction, transformation, validation, and QA checks to guarantee data integrity. Participate in occasional live customer calls to address data validation questions directly with stakeholders.
• Own and triage the tier-2/3 technical ticket queue opened by the CX team. Resolve environment configurations, integration issues, bulk database updates, and platform errors outside CX’s scope.
• Partner closely with Customer Success Managers and Implementation Leads to understand business context, set resolution timelines, and communicate technical findings in plain, non-technical language.
• Maintain clean, up-to-date documentation, runbooks, and client configuration notes to ensure operational repeatability and knowledge sharing.
• Identify patterns in recurring technical issues and proactively build internal tooling, automation, or scripts to reduce overall ticket volume and resolution time.

Benefits

• 100% Remote Work
• Highly Competitive USD Pay
• Paid Time Off