End User Support Engineer
About The Position
The End User Support Engineer supports end users and office technology as part of the Infosys Insurance unit. The role includes providing onsite operational and technical support to authorized users, maintaining end-user computing (EUC) equipment, resolving incidents and problems, and helping ensure specified service levels are met. The position also supports device delivery for new hires, hybrid meetings, and office IT equipment maintenance. The assigned Technology Associate job role also involves assisting with basic code development and refinement, executing test cases under guidance, and participating in troubleshooting production issues. The role calls for learning new technologies, developing competence across the software development life cycle, collaborating and communicating effectively, and contributing to continuous improvement and knowledge sharing. The position may require relocation and/or travel to the work or project location. Applicants must be authorized to work in the United States without employer-based visa sponsorship; Infosys states it cannot provide immigration sponsorship for this role now or in the future.
Requirements
- Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
- Authorized to work in the United States for any employer without employer-based visa sponsorship.
- Willingness to learn and adapt to new technologies.
- Ability to assist with code development, refinement, and testing while following guidance and best practices.
- Collaborative mindset and effective communication skills.
- This position may require relocation and/or travel to the work or project location.
Nice To Haves
- Onsite troubleshooting, rack/patching, and basic infrastructure support.
- Apple support experience with macOS devices, iPads, or tablets.
- Customer service, communication, documentation, and escalation management.
Responsibilities
- Upgrade or reinstall software based on client approvals.
- Provide onsite operational and technical support to authorized users in accordance with specified service levels.
- Resolve incidents and problems involving end-user computing equipment, including desktops, laptops, and peripherals.
- Coordinate with third-party service and maintenance providers to keep end-user computing equipment in good working order.
- Proactively troubleshoot to identify and attempt to prevent potential incidents or problems.
- Support the new-hire process by ensuring new devices are delivered.
- Provide guidance and support for hybrid meetings.
- Evaluate and maintain office IT equipment so it remains functional and current.
- Assist with coding and refinement of basic code structures in line with internal guidelines and project technical specifications.
- Assist with executing test cases based on guidance and test plans to meet functional requirements.
- Participate in troubleshooting and resolving production issues to enhance system reliability.
- Develop competence in activities across the software development life cycle.
- Contribute to continuous improvement and knowledge sharing.
Benefits
- Medical, dental, vision, and life insurance.
- Long-term and short-term disability coverage.
- Health and dependent care reimbursement accounts.
- Accident, critical illness, hospital indemnity, and legal insurance.
- 401(k) plan and contributions dependent on salary level.
- Paid holidays and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
