End User Services Support

Weir • Portland, OR

1d • Onsite

About The Position

The Help Desk Analyst provides hands-on IT support, primarily at Weir’s Portland campus. The role supports end users with hardware, software, desktop troubleshooting, and equipment installations to help ensure smooth daily operations. It includes independently diagnosing and resolving issues involving Dell hardware, Windows 10/11, printers, and network connectivity, and managing support requests through ServiceNow or a similar ticketing system. The analyst may travel to other company locations two to three times per year to provide IT support. Success includes timely, effective issue resolution, strong user satisfaction, and a commitment to Weir’s zero-harm behaviors and safety culture.

Requirements

• Strong hands-on experience in desktop and hardware support within a Windows 10/11 environment.
• Proficiency with networking fundamentals and troubleshooting.
• Experience with ServiceNow or similar IT ticketing systems.
• A customer-service mindset and ability to work effectively across a large campus environment.

Nice To Haves

• IT certifications such as CompTIA A+ or Network+; certifications are preferred over formal degrees.
• Familiarity with scripting using DOS or command-line tools.
• Experience supporting Dell hardware and printer installations.
• Previous exposure to manufacturing or fast-paced technical environments.

Responsibilities

• Provide hands-on support for hardware, software, desktop troubleshooting, and equipment installations, primarily at the Portland campus.
• Diagnose and resolve technical issues involving Dell hardware, Windows 10/11, printers, and network connectivity.
• Use ServiceNow to manage, track, and resolve support requests while maintaining high customer service standards.
• Travel occasionally, two to three times per year, to other company locations to provide IT support.
• Resolve issues effectively and promptly to support user satisfaction and business productivity.
• Demonstrate commitment to zero-harm behaviors and contribute to a strong safety culture.

Benefits

• Competitive pay.
• Career development and learning support.
• Access to global inclusion networks.
• Regional and team-specific benefits.
• Sharebuilder scheme.
• Wellness support for you and your family.
• Collaboration with global teams.
• Study support.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed