IT Support Technician - End User Services
About The Position
The IT Support Technician – End User Services responds to campus work requests involving hardware and software issues. The role installs, maintains, repairs, and inventories hardware devices, including printers, scanners, projectors, plotters, and battery backups. The technician travels across campus to provide on-site repair services, supports computer deployment and hardware installations, and coordinates work with users, IT staff, and external vendors. The position also assists student technicians, maintains accurate work-request updates, and follows established procedures for protecting sensitive customer information. The job requires six months to one year of related operations experience and/or training, or an equivalent combination of education and experience. A valid driver’s license and the ability to meet insurance requirements for driving university-provided vehicles are required. The employee must be able to communicate effectively, troubleshoot and solve problems, work with a range of campus and external contacts, and use computers and office and repair equipment. The work involves frequent sitting, computer use, and communication, as well as occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. The employee frequently lifts or moves up to 60 pounds. Occasional exposure to moving mechanical parts, heights, fumes or airborne particles, extreme heat, electrical shock risk, and vibration may occur; the noise level is usually moderate. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- Six months to one year of related operations experience and/or training, or an equivalent combination of education and experience.
- Valid driver’s license and ability to meet insurance requirements for driving university-provided vehicles.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret varied technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
- Effective oral and written communication skills, including in-person and telephone communication.
- Ability to multitask while maintaining attention to detail and timeliness.
- Ability to work positively with students, faculty, staff, administrators, vendors, and members of the general public.
- Ability to use computers for data entry and small office equipment, including copy machines or multi-line telephone systems.
- Ability to use or repair small/light equipment such as printers, scanners, and projectors.
- Ability to repair or install computer hardware.
- Excellent problem-solving and troubleshooting skills.
- Frequently lift and/or move up to 60 pounds.
- Meet the physical demands and vision requirements described for the role, with reasonable accommodations where applicable.
Responsibilities
- Review and respond to customer requests for support.
- Assist student technicians as needed.
- Maintain inventories of printers, projectors, battery backups, and other hardware components.
- Travel across campus to provide on-site repair services.
- Maintain the golf cart inventory and communicate repair needs to Physical Plant.
- Repair or maintain printers, plotters, and video projectors as needed.
- Maintain computer system inventory as work is performed.
- Follow computer deployment procedures, including assigning asset tags and applying standard software configurations.
- Troubleshoot and research solutions for complex hardware installations.
- Coordinate installation and maintenance activities with users to accommodate their schedules.
- Coordinate complex hardware installations or service visits with external vendors as needed.
- Assist with the University inventory process for installed hardware, such as office printers.
- Protect sensitive customer information by following established protocols, including document handling and paper shredding.
- Communicate with other IT staff to ensure required infrastructure or wiring is in place for equipment moves.
- Maintain an orderly work area and remain readily accessible to others in the department.
- Provide accurate and timely updates to work requests.
- Perform other related duties as needed within the IT department.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
