IT Manager - End User Services
LITTLE TREES•Watertown, NY
•$90,000 - $120,000
About The Position
The IT Manager – End User Services owns the strategy, operation, and lifecycle of end user technologies and services across the Company. The role leads Help Desk operations, Microsoft 365 administration, endpoint management, telecommunications, and end user support; sets priorities; drives improvements; and ensures reliable, secure services that meet business needs.
Requirements
- 5+ years of IT experience supporting and administering end user technologies.
- Strong working knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and related services.
- Ability to communicate technical information, verbally and in writing, to a wide range of end users.
Nice To Haves
- Previous experience managing or leading IT staff.
Responsibilities
- Own Help Desk performance and quality, set priorities, and ensure timely, effective resolution of support requests.
- Own the lifecycle of end user devices, hardware, and software, including standards, planning, deployment, maintenance, and replacement.
- Administer and continuously improve Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Office applications.
- Manage company phone systems and vendor relationships.
- Plan and execute end user technology projects.
- Understand Company processes and identify practical technology improvements that increase efficiency and user productivity.
- Maintain technology standards, procedures, and documentation; train, mentor, and provide technical direction to IT staff.
- Coordinate with other IT Managers and participate in after-hours on-call support as required.
Benefits
- Immediate eligibility in 401K Savings Plan and match.
- Medical insurance.
- Dental and vision insurance.
- Weekly dependent care reimbursement.
- Health and dependent care flexible spending accounts.
- On-site café and fitness center.
- Free family fitness memberships.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
