VIP IT & AV Support – IT End User Services - Contract

Altera•San Jose, CA

2d•$82,900 - $124,300

About The Position

The VIP IT & AV Support Specialist provides high-touch, discreet IT and audiovisual support to executives and key stakeholders, both onsite and remotely. The role ensures executive technology, conference rooms, meetings, presentations, town halls, and corporate events operate smoothly. It also includes broader Service Desk operations, IT projects, and other End User Services responsibilities beyond VIP support. The specialist troubleshoots and maintains executive devices and meeting-room systems, coordinates with other technical teams, documents configurations and support procedures, and provides personalized onboarding and training for new executives. After-hours and on-call coverage is required as needed, with potential travel to executive residences to resolve critical technology issues.

Requirements

At least 5 years of experience in IT support, including at least 2 years supporting executive or VIP users.
Hands-on experience supporting audiovisual systems, conference-room technology, and video-conferencing environments.
Strong troubleshooting skills across Windows, macOS, iOS, and Android environments.
Experience with Microsoft 365, Microsoft Teams, Zoom, and enterprise collaboration tools.
Working knowledge of Microsoft Teams Rooms, Zoom Rooms, and enterprise meeting-room AV systems.
Familiarity with AV components, including cameras, microphones, speakers, displays, room controllers, and presentation systems.
Solid understanding of networking fundamentals, VPNs, connectivity, and remote-access technologies.
Ability to troubleshoot complex IT and AV issues under pressure while minimizing disruption to executive meetings.
Exceptional communication, interpersonal, and customer-service skills.
High level of professionalism, discretion, and executive presence.
Ability to work flexible hours and participate in an on-call rotation, including occasional travel to executive residences when necessary.
Applicants must be eligible for any required U.S. export authorizations.

Nice To Haves

Experience in white-glove or concierge IT support environments.
Experience supporting executive conference rooms, boardrooms, town halls, and large-scale corporate events.
Familiarity with Logitech conference-room equipment and other enterprise AV platforms.
Experience with Microsoft Teams Rooms, Zoom Rooms, and integrated room-control systems.
Knowledge of AV signal flow, audio routing, display connectivity, USB peripherals, and wireless presentation technologies.
Experience coordinating AV installations, equipment upgrades, room testing, and preventative maintenance.
IT or AV certifications, such as CompTIA A+, Network+, Microsoft certifications, or relevant audiovisual industry certifications.
Experience with ITSM platforms such as ServiceNow.

Responsibilities

Provide dedicated, priority IT and AV support to executives and VIP users onsite and remotely.
Deliver personalized white-glove service with responsiveness, professionalism, and attention to detail.
Troubleshoot and resolve hardware, software, networking, mobile device, and collaboration technology issues with urgency and minimal disruption.
Provide hands-on AV support for executive meetings, presentations, town halls, and corporate events.
Set up, operate, and troubleshoot conference room AV systems, including displays, cameras, microphones, speakers, room controllers, and video conferencing equipment.
Support Microsoft Teams Rooms, Zoom Rooms, and related meeting-room technologies.
Perform pre-meeting technology checks to ensure conference rooms and executive presentations are operational.
Troubleshoot complex AV issues involving audio quality, video connectivity, display problems, wireless presentation, and conferencing integration.
Proactively monitor and maintain executive technology environments and AV systems to prevent issues.
Handle sensitive information with confidentiality and discretion.
Serve as a single point of contact for VIP users, managing IT and AV incidents from initial request through resolution.
Coordinate with infrastructure, network, security, facilities, and other technical teams to resolve complex issues.
Provide concierge-level onboarding for new executives, including device configuration, technology setup, and personalized training.
Maintain documentation of AV configurations, executive technology environments, support activities, and troubleshooting procedures.
Participate in Service Desk operations, IT projects, and other End User Services responsibilities as needed.
Provide after-hours and on-call support as required, including potential travel to executive residences to troubleshoot critical technology issues.