End User & Field IT Support Technician

Prodapt•UNAVAILABLE, UNAVAILABLE

6d•Onsite

About The Position

Prodapt is seeking a reliable, proactive, and customer-focused End User & Field IT Support Technician to serve as its local IT presence across Curaçao. The technician will provide day-to-day technical support for laptops and desktops and perform on-site troubleshooting, maintenance, and repairs for in-store interactive kiosks and point-of-sale (POS) equipment. The role works closely with remote L2/L3 engineers, who provide guidance on complex repairs and network issues, and requires regular local travel between offices and retail/store locations across Curaçao. The position covers first- and second-line end-user computing support, hardware provisioning and repairs, operating system and software setup, kiosk and store equipment maintenance, asset inventory, and IT service ticket management. The technician also supports remote network and infrastructure teams by checking network closets, patching cables, and verifying equipment status.

Requirements

Strong working knowledge of Windows 10/11 and macOS operating systems and standard office software.
Hands-on experience troubleshooting PC and laptop hardware, printers, and peripheral devices.
Basic understanding of LAN/WAN, Wi-Fi, DHCP, DNS, and physical cabling/patching.
Comfort using tools to open and inspect kiosks or desktop units and swap hardware components under remote direction.
Ability to travel regularly between offices and retail/store locations across Curaçao.

Responsibilities

Provide first- and second-line on-site support for employees' laptops, desktops, monitors, printers, and mobile devices.
Provision hardware and perform Windows/macOS imaging or installation, software setup, and peripheral configuration for new hires and existing staff.
Troubleshoot hardware malfunctions, operating system errors, office productivity suites, and basic connectivity issues.
Coordinate warranty repairs and hardware replacements with external vendors.
Travel to retail/store locations across Curaçao to install, inspect, maintain, and repair self-service kiosks and store IT equipment.
Work with remote technical teams by phone or video to perform guided troubleshooting, physical cabling, component swaps, and system reboots.
Check server and network closets, patch cables, and verify router, switch, and access point status lights when needed.
Log, track, and update support requests, incidents, and maintenance activities in the ITSM ticketing system.
Maintain an accurate inventory of local IT assets, spare parts, cables, and replacement devices across Curaçao locations.
Follow company IT security policies during device setups and disposals.