End User Support Technician - Mid

CACI International • Washington, DC

3d • $70,800 - $148,600 • Onsite

About The Position

CACI is seeking an End User Resource Specialist (Mid) to join our team in Arlington, VA. The End User Tech provides intermediate level on-site technical support for customer/company network systems. Performs non-routine installation and/or maintenance assignments. Tests, locates, repairs and troubleshoots network equipment problems.

Requirements

• Holds an active TS/SCI Clearance
• High School diploma, and minimum six years’ relevant experience.
• Minimum of 2 years supporting a federal contract
• Background in WIN 11 support, systems analysis, network or software design/administration, requirements analysis, or systems/applications software development.
• Proven analytical and problem-solving abilities
• Ability to conduct research into PC and software issues and products as required
• Ability to obtain a DHS HQ EOD
• Ability to escalate issues appropriately and timely to leadership

Responsibilities

• Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved.
• Effectively manages time to respond to service calls in a timely fashion.
• Completes intermediate installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely.
• Provide surge support to other teams as needed during times of surge
• Performs smaller scale (move, adds, or changes of client's) equipment as needed.
• Prepares for on-site installations by reviewing site requirements.
• Obtains software and reviews relevant documentation prior to visiting customer sites.
• Provides technical support for end user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies
• Stages the installation and upgrades in a lab environment prior to the site visit when necessary.
• Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date
• Executes and maintains IT asset inventory information, completing ad hoc inventories and updating asset lists
• Performs implementation of software and hardware solutions; integrating with the customer's network and equipment.
• Troubleshoot sand resolves technical issues as they occur.
• Provides basic system administration training to technical users.

Benefits

• flexible time off benefit
• robust learning resources
• competitive compensation
• benefits
• learning and development opportunities
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED