End User Support Technician

KVC Health Systems•Lee's Summit, MO

6d•$22 - $25•Onsite

About The Position

KVC Health Systems is seeking a proactive, customer-focused End User Support Technician to serve as the primary point of contact for technical issues in the Lee’s Summit region and provide remote support to staff across the agency. The technician will support a broad range of technologies, independently resolve problems, and maintain hardware and software that enable the organization’s community services. This is an on-site position based in Lee’s Summit, Missouri, serving the Kansas City metro area, with travel to sites throughout Missouri and Kansas as needed.

Requirements

Associate’s degree in a related field.
1–3 years of experience in a business environment with PC hardware, data networking, and software troubleshooting.
Valid driver’s license and proof of auto insurance.
Working knowledge of PC hardware and software.
Willingness to continue developing technical skills through ongoing training.

Nice To Haves

Bachelor’s degree in technology or a related field.
Completion of or progress toward CompTIA A+, CompTIA Network+, or Microsoft Certified Professional (MCP) certifications.

Responsibilities

Resolve helpdesk tickets promptly and effectively while providing high-quality customer service.
Manage user accounts and profiles, and set up mobile devices, computers, and peripherals.
Image new computers and install software, patches, and configuration changes.
Troubleshoot technical difficulties independently through research and collaboration with vendors and team members.
Support the Infrastructure Services team with network wiring, Wi-Fi, and telephone systems.
Maintain organized IT work areas and accurate equipment inventory.
Develop training documentation and knowledgebase articles for end users.
Travel to various sites throughout Missouri and Kansas as needed.