End-User Support Technician

Stewart Title • Hendersonville, TN

1d

About The Position

Provides technical support for hardware, software, and systems to ensure a reliable end-user experience. The role troubleshoots issues, resolves service requests, and supports device and application usage. With increased experience, duties may expand to handling complex problems, leading support efforts, and contributing to process improvements and user enablement.

This is an individual-contributor role performed with limited supervision. The position may provide guidance to less experienced team members as appropriate and performs other duties as assigned by management.

Requirements

• High school diploma required.
• Typically requires 2 or more years of related work experience.
• Ability to lift and move equipment weighing up to 40 pounds, including floor-to-waist, waist-to-shoulder, and overhead lifts.
• Frequent bending, kneeling, and reaching to install or troubleshoot hardware under desks or in tight spaces.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Resolve complex end-user issues, including software installations, peripheral configurations, and system performance troubleshooting.
• Assist with IT service management activities and ensure timely resolution of incidents and requests.
• Develop and update technical documentation, user guides, and knowledge base articles.
• Train users on IT systems, best practices, and self-service resources.
• Provide timely technical support to maintain end-user productivity.
• Install, configure, and maintain desktops, peripherals, and software.
• Troubleshoot non-routine issues and restore functionality remotely or on-site.
• Resolve issues referred by help desk support.
• Assist in developing training materials.
• Perform internal audits of documentation and communications.
• Help maintain the accuracy and accessibility of end-user content in CMS/SharePoint.
• Apply working knowledge of organizational practices and business fundamentals.
• Address moderately complex problems using experience, judgment, and established precedents within broad guidelines and policies.
• Provide guidance to less experienced team members as appropriate.
• Perform other duties as assigned by management.

Benefits

• Competitive benefits package for eligible employees, including health and wellness insurance options and programs, paid time off, a 401(k) with company match, an employee stock purchase program, and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED