End User Support Specialist

Ryder Supply Chain Solutions•Grove City, OH

18h•Onsite

About The Position

Under routine supervision, the End User Support Analyst provides Level 2 support by responding to end-user requests and diagnosing issues to minimize business downtime. The position provides hands-on technical support for PCs, printers, software, email, mobile devices, imaging and data recovery, and documents and tracks requests through IT management systems. This is an on-site position serving locations in Columbus, Lockbourne, Etna, and Pataskala, Ohio. The main location is Columbus V at 167 Heritage Drive, Pataskala, where training will take place. The role may provide 7x24 on-call support if needed and may support employee relocations and other projects.

Requirements

High school diploma or GED.
Three or more years of IT support experience.
Strong intermediate experience and knowledge troubleshooting Android and iOS smartphones and tablets.
Strong intermediate experience and knowledge troubleshooting Office applications, including Outlook, Internet Explorer, Lync, and Adobe applications.
Strong intermediate knowledge and experience troubleshooting network issues, TCP/IP, DNS, and DHCP.
Strong intermediate experience and knowledge troubleshooting printers.
Experience using a help desk ticketing queue.
Strong oral and written communication skills.
Excellent analytical and technical ability, with problem-solving and troubleshooting skills.
Ability to build and maintain professional relationships across organizational levels.
Ability to work independently and as part of a team in a fast-paced, multitasking environment with minimal supervision.
Ability to work under pressure, meet schedules, collaborate with personnel at differing management levels, and produce high-quality work with minimal supervision.
Flexibility and self-motivation in a fast-paced environment.
Strong organization and time-management skills.
Attention to detail and excellent follow-up practices.

Responsibilities

Troubleshoot and support PCs, including laptops and desktops, and wireless devices such as iOS and Android tablets, smartphones, BlackBerry devices, Air Cards, and handheld scanners.
Image, configure, and install PCs, and perform end-user data recovery.
Use the IT incident, change, and asset management system to document, prioritize, and track requests.
Install, maintain, and repair PC hardware, including printers, and software.
Coordinate hardware warranty repairs with vendors as needed.
Provide Level 2 support for PC hardware and software, printing, mobile devices, PC re-imaging, data recovery, email, and software installations.
Provide hands-on IT technical support and follow IT procedural guidelines and policies.
Decommission and dispose of IT equipment and maintain accurate asset management information.
Support employee relocations and other projects as required.
Provide 7x24 on-call support if needed.
Perform other duties as assigned.