Support Engineer
About The Position
This Level 3 Support Engineer DevOps role primarily works with traders and developers to deploy software into production and operates and enhances existing trading systems using modern technologies and data and software architectures. The role interacts directly with IT functions and is based in New York City, with work at the stated location 2–3 days per week. The posting describes a 12+ month engagement with Mizuho Bank. Typical work includes verifying releases before and after deployment, integrating application deployment with Rundeck or Azure DevOps, implementing application control solutions, connecting systems to monitoring tools, supporting disaster recovery and business continuity testing, provisioning servers, and supporting authentication and authorization workflows. The role also involves documenting operational procedures and runbooks, managing incidents methodically, and communicating risks and corrective or preventative plans to stakeholders.
Requirements
- Methodical approach to problem solving and incident management.
- Ability to define and document operational procedures and runbooks.
- Familiarity with release packaging and deployment tools such as Rundeck and Ansible.
- Understanding of the software development lifecycle and Agile frameworks.
- Familiarity with Linux command-line operations, standard file editing, searching and manipulation, and shell scripting.
- Good communication skills, including the ability to express concerns and risks and communicate plans to stakeholders.
- Bachelor's degree.
Nice To Haves
- Working knowledge of relational databases and SQL, including tables, views, indexes, querying and modifying data, and query performance or optimization.
- Experience with job automation tools such as Tidal, Autosys, or Control-M.
Responsibilities
- Operate and enhance existing trading systems.
- Work with traders and developers to deploy software into production.
- Implement pre-release and post-deployment verifications.
- Integrate application deployment with Rundeck or Azure DevOps.
- Implement application control solutions, including start/stop scripts.
- Integrate applications with monitoring solutions such as OpsRamp, Grafana, and Splunk.
- Support annual disaster recovery and business continuity testing requirements.
- Provision and set up new servers.
- Support user authentication and authorization processes and workflows.
- Configure authentication and service accounts.
- Define and document operational procedures and runbooks.
- Manage incidents methodically and communicate risks and corrective and preventative action plans to stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
