Support Engineer

Shree Narayani Networking Solutions • Iselin, NJ

9d • Hybrid

About The Position

The Support Engineer provides production support in financial services and technology environments, with a focus on the COLLINE collateral management application. The role covers technical application support, user support, batch monitoring, incident management, and change and release activities. It also includes coordinating disaster recovery exercises and flips, supporting access and audit reviews, and working across teams in complex banking environments. The position is based in Iselin, New Jersey, with work onsite 2–3 days per week. The stated schedule rotates monthly among 8:30 a.m.–5:00 p.m., 11:00 a.m.–7:00 p.m., and 7:00 a.m.–3:00 p.m.; weekend work is about 10%. The assignment is listed as 6+ months.

Requirements

• 10+ years of overall experience in financial services and technology domains.
• Expertise in collateral management using COLLINE.
• Strong technical proficiency in Unix, shell scripting, and SQL.
• Hands-on experience developing, testing, and deploying scripts for automation and release management.
• Experience with Tidal jobs for batch monitoring.
• Experience providing production support, resolving user inquiries, handling incidents, and performing root-cause analysis.
• Experience coordinating disaster recovery exercises.
• Experience with SQL, ETL, Linux, Windows, user access reviews, audit reviews, IDM reviews, and user access setup.
• Bachelor’s degree in Computer Science, Information Systems, or a similar field.

Nice To Haves

• Prior experience with Global One or FIS Phase 3 vendor applications.
• Local candidates are strongly preferred.

Responsibilities

• Provide L1/L2 production support coverage.
• Resolve user inquiries and handle production incidents.
• Perform root-cause analysis and incident management.
• Support technical aspects of the COLLINE application, including system setup, vendor Vermeg, third-party agents and custodians, databases, and SWIFT/AcadiaSoft connectivity.
• Develop, test, and deploy Unix and shell scripts for automation and release management.
• Monitor batch jobs using Tidal.
• Coordinate disaster recovery exercises and help manage disaster recovery flips.
• Support user access setup and user access, audit, and IDM reviews.
• Contribute to change management, process optimization, and cross-functional collaboration.

What This Job Offers

• Career Level: Senior