Dedicated Support Engineer

LiveRamp, Inc. • San Francisco, CA

2d • $92,500 - $119,500

About The Position

LiveRamp is seeking a Dedicated Support Engineer to join its growing support team. This role provides technical support and troubleshooting to a defined group of customers, combining technical problem-solving with strong customer service and stakeholder management. The engineer works with LiveRamp’s Technical Services team and supports customers across brands, advertisers, agencies, financial institutions, and data providers.

The position is part of a newly established, metrics-driven and people-centric team. It involves managing support tickets, improving customer outcomes using performance metrics and case feedback, and implementing or configuring workflows to streamline onboarding and improve efficiency for existing customers. The role requires adaptability, independent prioritization, clear communication, and comfort working through evolving or ambiguous situations. The expected schedule is generally within a standard 9 a.m.–5 p.m. window, with some flexibility and potential on-call or weekend coverage.

Requirements

• 2–5 years of experience in advertising technology, marketing services, or software technology in a customer support or delivery services role.
• A history of resolving customer issues quickly with sustainable solutions while satisfying stakeholders.
• Experience facilitating processes that improve experiences for internal and external stakeholders.
• Ability to prioritize work with little oversight.
• Collaborative, dependable, open-minded, and poised when addressing customer or internal challenges.
• Resourcefulness and ability to find solutions when answers are not readily available.
• Strong communication skills with external customers and internal stakeholders.
• Ability to work effectively in ambiguous situations with little direction.
• Ability to respond promptly and follow through on projects to completion.
• Willingness to work a standard 9 a.m.–5 p.m. schedule with some flexibility, and potential on-call or weekend coverage.
• Strategic, forward-thinking approach and ability to plan ahead.
• Proactive, hardworking, ethical, friendly, cross-functional approach.

Nice To Haves

• Familiarity with SQL querying, including executing and understanding existing queries and making adjustments as needed.

Responsibilities

• Resolve technical challenges and customer issues using sustainable solutions while providing a positive customer experience.
• Manage a ticket queue and provide technical guidance and troubleshooting.
• Work with LiveRamp’s Technical Services team to support customers across multiple industries.
• Manage customer and internal stakeholder relationships while delivering seamless technical support.
• Analyze KPIs, case data, qualitative case reviews, and feedback to identify and implement improvements to customer outcomes.
• Implement and configure workflows to streamline setup for new customers and improve efficiency for existing customers.
• Prioritize work independently, respond promptly, and follow through on projects to completion.
• Help adapt and contribute to the development of a newly established, evolving team.

Benefits

• Flexible paid time off and paid holidays.
• Options for working from home.
• Paid parental leave.
• Medical, dental, vision, life, and disability coverage.
• Employee assistance program and voluntary benefits.
• Perks programs supporting healthy lifestyles and career growth.
• 401(k) matching: 1:1 match up to 6% of salary.
• In-person and virtual social events, including game nights, happy hours, camping trips, and sports leagues.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed