IT Support Engineer
About The Position
EP+Co is seeking an experienced, customer-focused IT Support Engineer to provide advanced technical support and assist with managing technology systems in a fast-paced advertising and marketing agency. The role serves as a key technical resource for resolving complex hardware, software, endpoint management, and connectivity issues while supporting employees’ day-to-day technology needs. It requires strong Apple macOS expertise, Microsoft 365 experience, and the ability to troubleshoot and resolve issues independently. The IT Support Engineer collaborates with IT leadership, internal teams, and external technology partners to maintain a reliable, secure, and efficient technology environment for agency operations and creative workflows. The position is based in the Greenville, South Carolina office, with a hybrid schedule: remote on Mondays and Fridays and in-office on Tuesdays, Wednesdays, and Thursdays. Additional office days may be required based on job needs. The role provides advanced support to on-site and remote employees; manages Apple device provisioning, configuration, security, and lifecycle activities; supports Microsoft 365 and creative applications; troubleshoots network and conference-room systems; and contributes to infrastructure upgrades, documentation, onboarding and offboarding, and operational improvements.
Requirements
- 3–5 years of experience in desktop support, IT support engineering, or a similar technical role.
- Strong hands-on experience supporting and troubleshooting Apple macOS environments.
- Experience with device management platforms, preferably Jamf Pro.
- Working knowledge of Microsoft Windows and Microsoft 365 applications.
- Experience troubleshooting network connectivity, software, hardware, and authentication issues.
- Understanding of endpoint security, patch management, and IT operational best practices.
- Strong analytical, problem-solving, documentation, and customer service skills.
- Ability to independently prioritize and resolve complex technical issues.
- Effective communication skills and ability to work with technical and nontechnical employees.
- Ability to provide consistent on-site support at the Greenville office.
Nice To Haves
- Experience administering Jamf Pro and Apple Business Manager.
- Familiarity with Microsoft Entra ID, Intune, and Microsoft 365 administration.
- Experience with scripting and automation using Bash, PowerShell, or similar tools.
- Experience supporting Adobe Creative Cloud, high-performance creative workstations, and media production workflows.
- Familiarity with Google Workspace and SaaS application administration.
- Knowledge of enterprise networking, wireless infrastructure, firewalls, and VPN technologies.
- Experience supporting Microsoft Teams Rooms and conference room audiovisual systems.
- Previous experience in advertising, marketing, media, or a creative production organization.
- Relevant technical certifications, including CompTIA Network+, Apple Certified IT Professional, Jamf certifications, or Microsoft certifications.
Responsibilities
- Provide technical support for on-site and remote employees, including escalated issues requiring advanced troubleshooting.
- Diagnose and resolve complex macOS, Windows, hardware, software, and network connectivity problems.
- Support creative production workstations, peripherals, and specialized software applications.
- Investigate recurring technical issues, identify root causes, and recommend long-term solutions.
- Administer and support Apple devices using Jamf Pro and Apple Business Manager.
- Manage device enrollment, configuration profiles, application deployments, operating system updates, and security policies.
- Assist with device lifecycle management, hardware inventory, and replacement planning.
- Support endpoint security, patch management, and compliance requirements.
- Develop and maintain standardized device configurations and deployment procedures.
- Provide technical administration and support for Microsoft 365, including Teams, OneDrive, SharePoint, and Outlook.
- Troubleshoot Adobe Creative Cloud and other creative production applications.
- Assist with Microsoft Entra ID, user provisioning, access management, and multifactor authentication.
- Support cloud-based business applications, shared file systems, and collaboration tools.
- Coordinate with software vendors and external partners to resolve application-related issues.
- Troubleshoot wired and wireless connectivity, VPN access, DNS, DHCP, and related network services.
- Assist with administration and troubleshooting of conference room technology and audiovisual systems.
- Participate in infrastructure upgrades, technology deployments, and IT improvement initiatives.
- Maintain technical documentation, system configurations, support procedures, and asset records.
- Assist with onboarding and offboarding, including user access, equipment preparation, and account deprovisioning.
- Identify opportunities for automation, process improvement, and increased operational efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
