IT Support Engineer

Chameleon Integrated Services • San Francisco, CA

1d • Onsite

About The Position

Chameleon Integrated Services is seeking a forward-thinking IT Support Engineer with strong operational support experience to help employees stay productive in a fast-paced, growing organization. The role provides hands-on support to employees and executives, supports office technology, manages IT assets and service requests, and contributes to documentation and process improvement. The position is onsite five days per week and pays $58 per hour.

Requirements

• At least 4 years of corporate IT experience.
• Deep understanding of computer fundamentals and hardware and software troubleshooting for Mac and Windows.
• Knowledge of cloud technologies including Google Workspace, Slack, Zoom, Okta, and Azure AD/M365.
• Strong people skills and a patient, approachable style.
• Ability to follow through, learn new tools quickly, solve problems hands-on, and adapt to changing priorities.
• Security- and compliance-focused mindset.

Nice To Haves

• Experience supporting remote teams and multiple global offices using tools such as Slack or Google Meet.
• Positive attitude and enthusiasm for building processes and policies in a rapidly growing organization.

Responsibilities

• Onboard and offboard employees, including leading new-hire orientations and provisioning or deprovisioning hardware, accounts, and access.
• Provide general help desk and service desk support, including troubleshooting, to employees.
• Provide white-glove IT support to executives, ensuring reliable, secure, and seamless access to necessary tools.
• Maintain and provide technical assistance for office technology, including printers, Google Meet rooms, and room schedulers.
• Manage IT assets and maintain accurate, actionable equipment records.
• Promote IT-established best practices and escalate inquiries to the IT Systems and Infrastructure team as necessary.
• Track, resolve, or dispatch issues in Jira Service Management.
• Create and update technology documentation for internal IT teams and employees.
• Look for ways to improve the user experience and internal processes.
• Work onsite five days a week, providing hands-on support to in-person and remote teams.
• Prioritize competing requests and shift focus as business needs change.
• Continue learning and growing in the role.

Benefits

• Competitive employee health insurance options, including dental
• Company-paid vision plan
• 401(k) plan with generous company match and no vesting period
• Company-paid life insurance
• Company-paid long- and short-term disability insurance
• Training allowance
• PTO

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed